rabsamma

Member
Joined
Mar 18, 2013
Messages
5
Reaction score
1
Re: Is using a cell phone as business # ok?

Hi
I have recently tried to set up a +local page for my wife's business. She uses only cell phone and i cant fit the entire number into the contact area. It seems to be set up to only accept 10 digits or less.

I am also having problems verifying the business to get the pin code sent. All I get is an error 500 message. Is this a problem at Google's side or am I doing something wrong?

Any help or advice would be much appreciated.
 
Last edited by a moderator:

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
I'm not sure about the phone # part as I don't know how phone #s are formatted there or why it would not fit.

But when you talk about 500 error that normally happens in Google+ Business pages not Google+ Local pages.

So I need to ask something and am afraid this could get complicated...

But is this a brand new business that has never had a Google Place page or Google+ Local page before? And you are setting up for the very 1st time directly as a Google+ business page?

OR Does she have a Place page AKA Google+ Local page and a seperate Google+ Business page and you are trying to merge them? (Also known as verifying the Google+ Business page.)

Because the last sentence is the scenario that normally gets a 500 error.

Please post link to either or both listings if they are live so we can see it and explain more per my Qs above. (It's really complicated because there are different types of pages and everything is really buggy!)
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Thanks

That page: https://plus.google.com/u/0/114962234497623099505/about
Is a Google+ Business page set up in the Local category

This is the Google+ Local page that's in search: https://plus.google.com/115615670335843783435/about?gl=us&hl=en

The problem I think is... can't be sure because the map view is so blurry there.
But is that your home address?

If so you need to hide the address on the Google+ Local page or Google will delete it for violating the guidelines.

So IF it's a home address and should be hidden, that's why you are getting the 500 error. You can't verify the G+ biz page also known as merging the 2 types of pages if you have address hidden. And if it's a home based business address MUST be hidden or you risk being deleted.
 

rabsamma

Member
Joined
Mar 18, 2013
Messages
5
Reaction score
1
Hi Linda

Yes that is our home address
The business is based from our home.
Do I remove the address from the older places listing? or the more recent +listng (the one we cant verify)
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
The G+ business page I don't think the address matters.

In the Google+ Local the one that shows in maps, you need to log into the Places dashboard, click edit, under service area, select a service area. Best to just do your city and 20 mile radius. Going wider won't help you rank in other cities.

Then under service area select do not show address. FYI after you change the setting it can take 5 days before it's hidden. And right now there is a bug where some addresses are showing even if hidden in dash.
 

rabsamma

Member
Joined
Mar 18, 2013
Messages
5
Reaction score
1
Ok i've done that.
Ill give it a few days and try again.

Thank you so much for your help this evening, we would have been completely lost without it.
I will let you know how it has panned out in a few days.

Thanks again
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Should have mentioned in case you weren't aware of the hide your address issues - hundreds of thousands of listings have been deleted and some were missing for months.

Here are lots of other posts if you seek more info: Service Area Business Issues
 
Similar threads
Thread starter Title Forum Replies Date
Barb Davids Phone number not local area code Moving or Name Changes 2
NevenaIvanova Additional Phone Number in GMB dashboard Google My Business & Google Maps 1
walkities Multi Location Using Same Phone Number? Local Search 2
0 Primary Owner hospitalized and has a stroke. Need to add myself as a manager. Verifying via phone calls only grants me Site Manager access. Help & Support for Google Local 2
NickB-Tampa Should all the phone numbers on the landing page to our GMB listing be included in the structured data? Google My Business & Google Maps 2
FriarTuck00 Question Regarding GMB Listings and Phone Numbers Multi-Location Issues 3
M Can I Use Google Voice for Google My Business Phone Number? Google My Business & Google Maps 2
J Changing phone number on individual location GMBs NAP, Categories, Dashboard Data 2
LaurenHoward Mobile SERPs showing wrong phone number on GMB NAP, Categories, Dashboard Data 4
bryanrainey GMB Phone Number for Franchises NAP, Categories, Dashboard Data 5
Adam C. Google Ads Phone Support Paid Search and Local Service Ads 6
W Incorrect Phone Number NAP, Categories, Dashboard Data 2
MonicaH Phone # keeps being rejected Google My Business & Google Maps 18
H How would you interpret increasing discovery views, decreasing phone calls? Google My Business & Google Maps 5
ganapathy Default Google Ads Extension Phone Number (Advanced information section) in GMB Listing Google My Business & Google Maps 2
TriciaClements Business Phone Number Google My Business & Google Maps 5
Ryan Steinolfson Practitioner's Page - Using a Cell Phone number for the listing Google My Business & Google Maps 2
Tim Colling What to do when you've verified your phone number for too many Google accounts? Google My Business & Google Maps 8
freerunr GMB Guidelines: phone number must be under the direct control of the business Google My Business & Google Maps 2
shripadd Some one doing daily edit to primary phone number Google My Business & Google Maps 2
Scott ClientClicks GMB phone support? Google My Business & Google Maps 8
NevenaIvanova Can shared phone number lead to listing suspension? Google My Business & Google Maps 11
V Local Services Ad: Does using a different phone number in local services ad effect the organic ranking for my site Paid Search and Local Service Ads 5
JoshuaMackens GMB Ads - Call Tracking Phone Number Paid Search and Local Service Ads 6
FriarTuck00 Google Keeps Changing Phone Number on Listing Google My Business & Google Maps 5
J Using the phone number of the previous local business Citations 5
A Different local pack results on Android phone and iphone Local Search 9
erickseo Does having a tracking phone number as primary instead of our regular phone number hurt ranking? Local Search 13
LisaB Gmail Phone Verification Goes to Landline Google My Business & Google Maps 0
H Change GMB Verification from Postcard to Phone Local Search 8
C Non-personalized results from mobile searches on your phone Help & Support for Google Local 6
EmilyW Yellow Pages: change phone number to claim? Local Search 3
E.Dieter Martin 1 service area business, 1 "office", 2 phones, 2 GMB listings. Merge without losing reviews? Service Area Businesses 1
Scott Rawlins Issues with Apple Maps Phone Verification Local Search 16
S Same phone number for different location Local Search 8
Cordell Crowley GMB Phone Support No More? Google My Business & Google Maps 10
djbaxter Bank employee gives customer's business negative Google Review after frustrating phone call Local Reviews 1
Marissa Does GMB Secondary Phone Number Show Up Anywhere? NAP, Categories, Dashboard Data 2
therkf Two Doctors, One Phone Line Google My Business & Google Maps 7
D Multiple locations on GMB with the same Name and Phone Number NAP, Categories, Dashboard Data 5
P Does Google Use A SAB's Mobile Phone Location/s As A Signal? Local Search 7
Tim Colling Call Tracking Metrics no longer provides phone support Recycle Bin 1
H Claiming Facebook with a phone call Citations 4
Mathew Coghlan Best / cheapest provider to set up multiple phone numbers Google My Business & Google Maps 3
kathleen.rhodes Problem with phone verified GMB listings being in "Pending" purgatory Help & Support for Google Local 7
Igor Phone verification issues for business with extension directories Citations 5
A A question for phone gurus Break Room: Chat and Off Topic 5
chrish Two Phone Numbers for Business Local Search 1
Yan Gilbert Phone number in organic search Local Search 12
L Second Google listing being created from phone number Help & Support for Google Local 5

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom