Phone verified GBPs getting suspended

[keyserholiday]

I have heard that GBPs being created for law firms are being suspended after getting the phone verification option. Are there any other categories where this is happening?

 

[JS Girard]

At my agency, we've been working for... oh two years (since Google switched to Video as default) with the default assumption that a phone verification will lead to a revalidation. It's basically not successful enough on the first go for us to proceed otherwise.

So no, this is absolutely not limited to lawyers lol.

 

[KymM]

Yeah, we work with mostly various home service providers and when we create a new GBP, we'll usually get a phone call verification which will go through, and then immediately the listing will require a video verification which will go through, and then the listing will be suspended and require a reinstatement appeal. I can't understand why they offer the option if they are just going to turn around and suspend the listing anyway. The process is maddening.