A customer left me a review two weeks ago. She is a local guide with over 150 reviews and over 80 photos. The review was genuine, I performed a service for her, she was very happy, she left a glowing review. There was nothing in it that broke any Google rules.
I noticed that my review count was one lower today and I looked through the reviews to find that hers is not showing. When I opened the email I originally received from Google telling me she left a review, I could click through to read the review. It takes me to Google maps which still shows her review. I never responded to it so I tried responding to it today, and it took the response like normal. But the review is still not showing.
Is this some type of soft filtering?
I noticed that my review count was one lower today and I looked through the reviews to find that hers is not showing. When I opened the email I originally received from Google telling me she left a review, I could click through to read the review. It takes me to Google maps which still shows her review. I never responded to it so I tried responding to it today, and it took the response like normal. But the review is still not showing.
Is this some type of soft filtering?
