aputtock

Member
Joined
Aug 21, 2017
Messages
69
Reaction score
13
Hello all,

Long time reader, first time poster!

I work for an agency that does SEO and have a client located in California who has a troubling issue.

His Google Maps listing is filtered (not showing up) in ALL the search results originating from google.com (ie, carpet cleaning manteca). His maps listing does not show up AT ALL in any of the results from Google Search for any of his categories.

However, the business is consistently ranking in the #2 spot for searches made directly from Google Maps. If I search "carpet cleaning manteca" in Google Maps (same search terms) the listing is consistently in the #2 spot.

Am I missing something? How can we help this business become visible on Google Search for their map listing?

Any insight is appreciated! Thank you. Screenshots are attached.

grasso-rank1.jpg

grass05.jpg

grasso-rank1.jpg


grass05.jpg
 
Last edited:

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Hey aputtock, welcome - glad you joined us and added a ranking puzzle. We love these!

Just had time for a super quick look but have Qs anyone will need to know if they come to help as well.

Is their business name really "Carpet Cleaning"? What's the real name?

Need link to the actual maps listing, so we can see the one you are talking about.

The one I found was not claimed and had address showing. Both issues are a problem.
But I'm assuming I might have found a dupe, cuz if you are doing SEO for them, I'm sure you would have claimed their listing. A dupe can cause a listing to be filtered, which is why I want to see the listing you are referring to. After we see it and dig further I'm sure we'll have more feedback for you.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Thanks!

Now I'm totally confused. You said you always rank #2 and did a red box around the #2 listing with the name "Carpet Cleaning" so I thought that was your client's listing. Oops sorry something just came up, I'll try to come back later if I have time to research.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241

aputtock

Member
Joined
Aug 21, 2017
Messages
69
Reaction score
13
Hi Linda,

Thanks for the feedback. I'll try to explain a little bit more clearly :)

The issue that I am having (and see with other clients as well) is that clients are ranking in a Mobile Google Maps search/a search for the service category that originates from http://www.maps.google.com. (See Screenshot below)Client in question - Grasso Carpet Cleaning

3.png


However, if you search the same key categories and areas (in the example above, 'carpet cleaning, manteca') the Maps results that originate from a Google search do not display the business. The client's business does not appear even through all maps listings results as per the screenshot below.

1.jpg 2.png


It is as if they are being filtered from Maps results originating from Google Search, while ranking highly on Google Maps itself. I have seen this same thing happen with at least two other businesses in the past week.

Any feedback is helpful!

Thanks again,
Abby

1.jpg


3.png


2.png
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Thanks Abby, guess you just changed the name to the correct one.

Anyway, you'll notice that all the ones listed have the directions button. That's because they have address showing. (Which should mean they have a walk-in office, staffed full time.)

Your client's address is hidden, as it should be, but I believe Google is no longer showing hidden address SABs in search/maps since you don't need a map to find them.

I know, does not seem fair. But I think that will force more to use to use the new HSA ads once available, if they want to be seen. :eek:

Here's an article that explains where things are heading. Google’s advanced verification test in San Diego just dropped over 89% of listings from the 3-pack

Actually, that's what it looks like since all the ones listed have addresses. And I believe Google is heading that way with some SAB verticals. But I checked some other SABs in other areas and they are still showing even with hidden address.

I'll try to get feedback from others, since I've been MIA for a couple months and I'm not sure where the HSA expansion is at.
 

aputtock

Member
Joined
Aug 21, 2017
Messages
69
Reaction score
13
Thank you all for your help, especially the articles!

It is definitely troubling but, at the end of the day, we all need to bend to Google's will and adapt.
 
Similar threads
Thread starter Title Forum Replies Date
J Ranking Puzzle: What Happened Here? Ranking Puzzles 26
JoyHawkins Ranking Puzzle: What Happened Here? Ranking Puzzles 26
M Ranking puzzle Ranking Puzzles 3
M Ranking puzzle Ranking Puzzles 3
C Ranking Puzzle: Discovered a listing that ranks for two separate domains Ranking Puzzles 3
C Ranking Puzzle: Discovered a listing that ranks for two separate domains Ranking Puzzles 3
L New Local Ranking Puzzle - Come Play: Why Ranks High! Ranking Puzzles 4
Linda Buquet New Local Ranking Puzzle - Come Play: Why Ranks High! Ranking Puzzles 4
L Local Ranking Puzzle - Come Play Why Ranks High! These 2 Scored a One-Box Ranking Puzzles 4
Linda Buquet Local Ranking Puzzle - Come Play Why Ranks High! These 2 Scored a One-Box Ranking Puzzles 4
V Rank Puzzle - When a Dentist Ranks who is doing EVERYTHING "wrong", or doing NOTHING. Ranking Puzzles 13
vmessina Rank Puzzle - When a Dentist Ranks who is doing EVERYTHING "wrong", or doing NOTHING. Ranking Puzzles 13
L Ranking Puzzle - Why in the World Does this Dentist Rank #1? Ranking Puzzles 14
Linda Buquet Ranking Puzzle - Why in the World Does this Dentist Rank #1? Ranking Puzzles 14
Linda Buquet Local SEO Ranking Puzzle + Important Lesson! Local Search 8
L Ranking Puzzle or Hot Tip? Blogspot for Google+ Local Sites? Ranking Puzzles 4
Linda Buquet Ranking Puzzle or Hot Tip? Blogspot for Google+ Local Sites? Ranking Puzzles 4
T I think I might have figured out this ranking puzzle... Ranking Puzzles 11
T I think I might have figured out this ranking puzzle... Ranking Puzzles 11
Linda Buquet 4 Pieces of the Google+ Local Ranking Puzzle Local Search 5
rustybrick Google Local ranking update? Google Algorithm Discussions 5
Matt Chauhan Serious Problem With A Dentist's Local Rankings. NAP, Categories, Dashboard Data 1
JoshuaMackens Google Posts & Ranking Local Search 10
djbaxter Passage based rankings, core web vitals, responsive search ads: A rant Google Algorithm Discussions 0
dateinadash Will changing https:// to https://www cause an issue with rankings? Organic SEO 3
Stef Kiley Temp closed business ranking higher in local pack Help & Support for Google Local 2
ChristianRdz Redirecting a ranking page to another site Organic SEO 4
Imperialpest Page Speed and Local / Ranking Question Ask a LocalU Expert [PRIVATE] (LocalU) 5
A Pointing SEO friendly domain to old domain and its effect on GMB ranking? Local Search 4
djbaxter Google Page Experience Signals for Ranking Apply Only to Mobile Organic SEO 0
J Suspended Listings That Were Reinstated Lost Rankings? Google My Business & Google Maps 1
RattlingTram Wild rank variations for plural v singular & same intent single keyword searches Ranking Puzzles 2
Y Whenever I publish update for my local business, my local rankings drop for 3-4 days Local Search 1
djbaxter Page experience: Now a new Google ranking factor Organic SEO 0
djbaxter Passage Indexing: Not A Core Update. It's Ranking, Not Indexing. Don't Optimize For It Google Algorithm Discussions 0
P Replying to All GMB Reviews: Rank Impact? Local Reviews 8
Ben Walsh Best keywords to use for geogrid ranking maps Ask a LocalU Expert [PRIVATE] (LocalU) 2
djbaxter 4 Google My Business Fields That Impact Ranking (and 3 That Don't) Google My Business & Google Maps 16
MarianoF Daily Ranking Fluctuation and Wrong listing showing up Google Duplicates & Merges 4
B Competitor ranking higher than me Help & Support for Google Local 2
RattlingTram Map Pack Rankings for SAB with equal intent keywords Service Area Businesses 2
A Big Issue with Google Map Rankings For Everyone Local Search 9
Zhanna Which tracker shows correct data? Massive drop down in rankings in one of the trackers Help & Support for Google Local 3
coachmarino Ranking in Next Door State? Local Search 2
Creativedge Question on duplicate content and search ranking for dentists Local Search 10
A Will posting too often negatively impact GMB ranking? Local Search 3
A Legal Services Rankings Tanked After Potential Update - Solutions? What Did You Do? Organic SEO 2
djbaxter Google: CWV is not a ranking signal, at least not yet Organic SEO 1
B Ranking High Organically but Low in The Local Pack Local Search 4
Ben Walsh Is the reason this page is ranking above a better page because of DR? (ahrefs) Ask a LocalU Expert [PRIVATE] (LocalU) 6

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom