Mmclean07

Member
Joined
Jan 30, 2020
Messages
17
Reaction score
6
Hi guys,

I have a client who works with financial representatives and has traditionally marked their profiles as "permanently closed" whenever one of their representatives is fired, quits, retires, etc. However, sometimes a new representative takes over that office space and the "closed" listing gets rank when the new representative should, or they don't want their brand on that representative anymore. So, I want to completely remove the profile.

I understand Google says when you "Remove" the listing from your management it will still show up on SERPs, however, I have done this a few times and have not seen the listing show up anywhere after removing it. It appears that removing it actually completely deleted the profile, which was my goal. I am wondering if this may be because the listing was marked as permanently closed before I removed it.

Do you find removing the profile will delete the listing, or does it need to be marked permanently closed for some time before removing it to completely delete it? Is there a better way to handle completely deleting the profile?

Thanks all!
 
Last edited:

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,785
Solutions
4
Reaction score
1,919
Hey @Mmclean07

Depending on the specific scenario (retired vs left to work somewhere else...etc) there are different paths you can take. If they retire Google’s default for this is to mark the listing as closed. However, as of May 2019, if you specifically ask GMB support to remove the listing, they will do so. Same thing if the person is deceased.

If they no longer work there, and don't work at a new location, you would need to mark the listing as closed. This might not be ideal because it means that someone searching for that practitioner might think your business is closed due to the permanently closed label.

If they work at a new location nd the practitioner doesn’t have a listing at his/her new office yet, you can simply update the listing so it lists the correct information. This means someone searching for the practitioner by name would see where they currently work. This is what Google to happen wants since the practitioner page belongs to the person, not the company they work for. Similarly, Google wants searches for that person to bring up accurate information for that person – not the place they used to work.

If the practitioner has already created a new page at their new place of work, you can contact Google My Business and ask them to mark the listing at your address as moved to that new listing.
 

Mmclean07

Member
Joined
Jan 30, 2020
Messages
17
Reaction score
6
Hey @Mmclean07

Depending on the specific scenario (retired vs left to work somewhere else...etc) there are different paths you can take. If they retire Google’s default for this is to mark the listing as closed. However, as of May 2019, if you specifically ask GMB support to remove the listing, they will do so. Same thing if the person is deceased.

If they no longer work there, and don't work at a new location, you would need to mark the listing as closed. This might not be ideal because it means that someone searching for that practitioner might think your business is closed due to the permanently closed label.

If they work at a new location nd the practitioner doesn’t have a listing at his/her new office yet, you can simply update the listing so it lists the correct information. This means someone searching for the practitioner by name would see where they currently work. This is what Google to happen wants since the practitioner page belongs to the person, not the company they work for. Similarly, Google wants searches for that person to bring up accurate information for that person – not the place they used to work.

If the practitioner has already created a new page at their new place of work, you can contact Google My Business and ask them to mark the listing at your address as moved to that new listing.
Thanks for the insight, @Colan Nielsen! Much appreciated.
 

LocalSEODat

Member
Joined
Sep 11, 2015
Messages
32
Reaction score
11
@Colan Nielsen this is the closest thread to my question. I sent in two tickets to GMB today and both times I just got an email with links to posts but not helpful.

My boss needs to know if a GMB listing can be deleted or is the only option to permanently close the business? He started another company end of 2019 and I'm not sure what he's going to do with it, but...

He wants to know if:
1) Can we delete our GMB listing
2) If we can and do delete our GMB listing, when someone searches, will they find nothing or will they still find Fifth and Bull info in Maps or Google regarding our GMB. He does not want this.
3) He does not want the option to mark the GMB listing as "closed permanently".

He wants to either delete and there are no traces OR leave it open.

I'm not sure why but need to confirm since I can't get a hold of a GMB Support person.

Thank you in advance!
Cheers, Dat
 
Similar threads
Thread starter Title Forum Replies Date
D GMB Permanently Closed vs. Remove location (delete) Google My Business & Google Maps 3
P REMOVED: I can Permanently Remove Google Review Listing & Yelp Results Recycle Bin 10
W Remove Listing Google Local 101 4
Collin "Delete this listing" vs "Remove listing" Google Duplicates & Merges 4
NevenaIvanova Removing off-topic reviews posted before the business started operation Local Reviews 8
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1
Professor M New Local European Local listing removals Process Google My Business & Google Maps 1
B Removed address to SAB now no longer showing in map pack Service Area Businesses 8
Nicole Basham Cons of Removing Second FB Page Profile/"Extra" Twitter account for Local SAB? Mobile & Social 1
W Is it possible to remove reviews on GMB? Local Reviews 4
Mike Yem Remove 3rd party messaging service All Things Google My Business [PRIVATE] (LocalU) 2
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 4
S How to remove a GMB from maps of a previous owner who ran 3 businesses from the same address Google My Business & Google Maps 6
Greg Bernhardt Implemented Remove Skype and add Linkedin for profile? Suggestions for the Local Search Forum 2
Niki Gross Tracking Variables Removed After Dec. Update Google My Business & Google Maps 1
djbaxter Mozilla to remove Site Specific Browser (Site as app, PWA-like feature) Mobile & Social 0
Steve Attarian Has anyone had luck removing a Review by a non customer that gave one star because she noticed that the staff didn't wear masks when she walked by? Google My Business & Google Maps 4
B Will Removing Addresses for Multiple State SAB Result in Dup Listing or Suspension? Service Area Businesses 4
K Google & Google Users Removing Items From Service Menu Google My Business & Google Maps 6
H Facebook removing recommendations and ratings Mobile & Social 2
Chris Ratchford Yelp won't remove a review from a rude reviewer Local Reviews 15
Tim Kahlert Google removed post snippet Google Algorithm Discussions 2
jeff_taylor GMB Removes Reviews from Local Pack Local Search 0
W Call Tracking being Removed NAP, Categories, Dashboard Data 10
WAHamilton Spam listing reported through Redressal Form and not removed. Next steps? Spam on Google 5
S 1-star review (not by customer) Can this be removed? Local Reviews 9
Rasmus Himmelstrup UTM parameters on the GMB website button keeps getting removed Multi-Location Issues 2
F Best Way to Remove a Practitioner Listing Google Duplicates & Merges 3
C A way to find a removed review? Local Reviews 2
STM Google My Business Duplicate Listing Removal and Dashboard Issue Google My Business & Google Maps 6
Danish Blackmail Review (Asking money to remove it) | Google support does not wish to take it down Local Reviews 2
billenross Location removed from maps All Things Google My Business [PRIVATE] (LocalU) 9
Rich Owings How to remove reviews left by same person for each location All Things Google My Business [PRIVATE] (LocalU) 21
Chris Ratchford Can't find call tracking on website... need to remove it Ask a LocalU Expert [PRIVATE] (LocalU) 2
Aly Kurtz Removing map pin that isn't linked to a GMB Google My Business & Google Maps 0
djcoppedge Removing/Responding to Inaccurate Reviews in Healthcare Local Reviews 1
Lanerizz GMB Removing Short Names Google My Business & Google Maps 5
Mike Yem Removal of Business 360 view Ask a LocalU Expert [PRIVATE] (LocalU) 15
djbaxter Google AdSense Removes iOS & Android Apps From App Store Google News: Important Changes & Features 0
LisaB Removing 2 Duplicate GMB Listings Google Duplicates & Merges 9
Jac Delay notice on new Google review is removed Local Reviews 0
Bryan Bloom 👉 Ahrefs Users - Are you aware they removed client alerts? Is this an issue for you also? Local SEO Tools & Software 5
MKubot Google Removing Category NAP, Categories, Dashboard Data 2
K Help, False Listings, I've tried everything to remove them! It's bankrupting me! Google My Business & Google Maps 1
ChristianRdz Removing spam/fake reviews Google My Business & Google Maps 2
S UTM Tracking Being Removed Google My Business & Google Maps 20
Annika Neudecker Timeframe for review removals with legal complaints? Local Reviews 0
Rasmus Himmelstrup Removal of "Manage This Listing" - not possible? Multi-Location Issues 3
djbaxter New Removals report in Search Console Organic SEO 0
FriarTuck00 How Long Does It Take to Get Duplicates Removed? Google My Business & Google Maps 5

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom