Ray Litvak

Member
Joined
Jul 20, 2012
Messages
31
Does a response (i.e. Thank You) to someone taking the time provide your business with a positive review on Google have any effect at all in the larger SEO scheme of things? Aside from plain old courtesy that is. I encourage those of my accounts that get positive reviews - and negative ones - to respond in kind. Some do, some don't. Just curious about other forum members' experience.
Thanks in advance!
-Ray
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Hi Ray,

I think the biggest benefit is conversions. Other potential customers that read the reviews can see that your clients are open, appreciative and responsive.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
You can add... the responses you make could drive future sales PLUS increase loyalty with existing customers.
 

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