Barry Zuber

Member
Joined
Jul 26, 2013
Messages
24
Reaction score
3
I am working with three established businesses. I requested a post card verification for each one. It has been over 4 weeks with nothing mailed on any of them. Suggestions on what steps to take next please?

Regards,

Barry Zuber
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Hi Barry,

I think if it's been over 3 weeks, they want you to try mail a second time before contacting support.

But if it happened to 3 different businesses could be a bug. You can try contacting phone support and they may be able to help you verify.
 
Joined
Jul 19, 2012
Messages
32
Reaction score
18
I've been in touch with GMB support very recently on this for 3 different locations that had not received their postcards within 14 days. Support was able to verify on the phone right away for all three. I've got to say that I've been pleased with the Google first line phone support team lately.
 

Klaas Koopman

Member
Joined
Nov 15, 2015
Messages
42
Reaction score
2
New post card requests are in process. Thanks!

Barry

Make sure your client isn't throwing them away! Have seen that happen with a client, who just thought it was more 'spam' in the mailbox and threw them away. I waited 4 weeks, still no card...
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
This is true Klaas.

I always used to do a series of things to alert the business about what was coming and stress how important it was that staff did not throw it away and someone called me with the numbers right away. I created a template, and it's offered in my training. But basically its a well worded email template, that includes a copy of what it will look like. And asks the owner to forward the email to staff so they would know to look for it and that it's important.

I basically would tell the owner it would delay starting his campaign if I someone throws it away and I don't get the PIN.
 
Similar threads
Thread starter Title Forum Replies Date
J Guest post Request Contact Us Messages 1
D Directions Requests Coming From The Entire Country Local Search 4
BenFisher Google My Business Adding Reinstatement Request Google My Business & Google Maps 0
A GSC request indexing feature is currently disabled. Is there another option to request indexing? Organic SEO 1
djbaxter GMB Progress Status Of Reinstatement Request Google My Business & Google Maps 7
J Change Name Request Contact Us Messages 0
CraigJMount 10-Minute Survey Request for People Who Have Hired SEO Agencies Local Search 1
Theo1313 A lot of Unknown Users Requesting GMB Access Google My Business & Google Maps 12
EmilyW Need Help w/Requesting New GMB Postcard Google My Business & Google Maps 1
EmilyW Requesting new postcard: extra steps? Google My Business & Google Maps 2
djbaxter Google Discards Duplicated Reconsideration Requests Google My Business & Google Maps 3
Lanerizz Google My Business Support Request Question Moving or Name Changes 1
L Unable to Verify after Requesting Access Google My Business & Google Maps 3
K Request to Manage GMB Listing as Site Owner Google My Business & Google Maps 6
A Ownership Request Options Google My Business & Google Maps 3
D Requested ownership, didn't hear back - What now? Multi-Location Issues 5
Amy Toman In Request A Quote dropdown, where does G source the fields? Google My Business & Google Maps 3
Tim Colling VERY quick response to three reinstatement requests Google My Business & Google Maps 1
andykuiper Request A Quote button on GMB Google My Business & Google Maps 12
T Not Receiving GMB Access Requests Google My Business & Google Maps 5
C Good Review Request Management Platform? Local Reviews 2
S Review Request - Business Card - Text optimization? Google My Business & Google Maps 24
freerunr Turn off access request notifications? Help & Support for Google Local 2
J Tool Request: Ability to tell me all categories that a Google Maps listing has Local SEO Tools & Software 4
D Legit requests? Websites, Software, and Security 0
C Simple & Cheap Multi-Location Review Request Email Generator? Local Reviews 3
J Customer requesting help with SEO optimization for "Customer Name" Keyword Ranking Google Local 101 9
Tim Colling Keyword stuffing in GMB name, Product Expert escalation requested Local Search Experts Forum 3
vivekrpatel Request to Create New Thread Contact Us Messages 1
Kevin Marshall Does Using Fetch As Google and Requesting Indexing Have Any SEO Benefits? Local Search 7
Chaddow Issue with requesting access to a location Google My Business & Google Maps 4
JoshuaMackens Too Many Postcards Requested Google My Business & Google Maps 19
Tim Colling Mapspam Case - Google Product Expert assist request Google My Business & Google Maps 7
Chris Ratchford Hibu claimed a new GMB listing w/out client's consent- rejected owner request Google My Business & Google Maps 11
Garrett Sussman 25 Email Review Request Subject Line Templates Local Reviews 2
Garrett Sussman 40 Situational SMS Templates For Requesting Reviews Local Reviews 6
OnlineLobstar GMB Insight: Why Two Different Dataset When It Comes to Direction Request? Google My Business & Google Maps 3
travelincat Google+ pages request from Google Local Search 5
djbaxter GDPR Account Deletion Requests: Procedure Admin Stuff 1
Garrett Sussman 6 Review Request Scripts For Your Support and Sales Team Local Reviews 2
M *HELP* What to do when current owner denies transfer request. Google My Business & Google Maps 4
S Google creating duplicate instead of "request access" option Google My Business & Google Maps 14
Garrett Sussman 3 Insights For Crafting An Effective Review Request Email Drip Campaign Local Reviews 3
H Software to manage customer requests/Orders? Consultant's Corner 0
C Least Expensive Service for Issuing/Tracking Feedback Requests Local Reviews 2
S Request for Information regarding Traffic Flow from google maps Google My Business & Google Maps 2
Garrett Sussman 5 More Unique Email Templates for Requesting Online Reviews Local Reviews 4
Garrett Sussman Want Amazing Reviews? Make a Face-to-Face Request Local Reviews 2
C Can't Get Correct GMB Listing To Populate To Request Access Google My Business & Google Maps 2
Greg Schueler Can't Request Ownership of Claimed SAB Listing? Google My Business & Google Maps 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom