Restoring legit deleted reviews?

[d2minc]

Apologize for the length - but wanted to give details:
Has anyone had success getting legit reviews that are deleted restored?

**Main Question - Is this even worth spending time on - or just gotta keep getting more reviews to make up the difference?

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Tried submitting here (with screenshots from Local Viking of the actual review (didn’t have the Google review screenshot) - https://support.google.com/business/gethelp?sjid=11155655529161732498-NC (just got a generic response which was basically our internal tools don’t show those reviews never existed or they don’t have record of it) - first we sent as screenshots in message - then we tried adding screenshots to drive folder (to see if that made any difference)
Also tried submitting to the GBP forum/community and also got basically a generic response
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The first test we did was for our agency - these are the reviews if you want to see what they say (prove legit - 1 is iffy maybe?)
https://static.md/73a851b373f89e2e055afc838015a93d.png
https://static.md/7078f3031c0e0649e85254ed03e32083.png
https://static.md/359acd1ccf9e6350435046a7c1e03dff.png
https://static.md/40f7cb05b1686e52f9cdbab30a35425b.png
https://static.md/39f9537de383db41d1b4b8ac4c8a1fb4.png
https://static.md/539ec14f6d4fa578a795c796346493f2.png
These could have been deleted a while back (and probably were) - honestly didn’t start looking at this/paying attention until all the recent delete issues started happening.

Is there a time limit after they’re deleted to submit to have a chance to get them restored?

Do you need screenshot of review from actual Google reviews (or tools like Local Viking show the reviews - would that work?) - or is an API export of the reviews from WS or LV would that work?

 

[keyserholiday]

The best way to get them reinstated is to ask your clients to edit the reviews until they are live.
These reviews are old, and data show that consumers discount reviews older than 3 months, so updating them will work in your favor.
I don't know how it will look for a consumer to see six reviews edited at the same time, as there aren't any case studies on it.

 

[fisicx]

When I look at the first image (H2O plumbing) it looks contrived - almost fake. Nobody says things like 57% increase in leads. Maybe on a case study but clients just don't do this. Looking at the others and they do feel as if you wrote the words for them (apart from the Brittany review).

 

[d2minc]

I can see that on the H2O one. Maybe they wrote it right after a reporting call? But nope, these were all written by clients themselves.

 

[fisicx]

I can see that on the H2O one. Maybe they wrote it right after a reporting call? But nope, these were all written by clients themselves.

Maybe they were but the Google AI thing doesn't think so. Which is the problem. Editing the review may not help considering how old they are.

 

[d2minc]

But the real questions is - Is trying to get deleted reviews back worth spending time on - or just gotta keep getting more reviews to make up the difference?

And asking NOT just for this example but for all clients or anyone in general.

Odds of home services company calling old clients to edit a review (and the client actually doing it) is probably not super realistic. Understand the idea there though (we'll at least suggested it and see what happens). Thanks @keyserholiday

 

[JS Girard]

But the real questions is - Is trying to get deleted reviews back worth spending time on - or just gotta keep getting more reviews to make up the difference?

And asking NOT just for this example but for all clients or anyone in general.

Odds of home services company calling old clients to edit a review (and the client actually doing it) is probably not super realistic. Understand the idea there though (we'll at least suggested it and see what happens). Thanks @keyserholiday

unless you're losing significant amounts of *new* reviews (like, enough that your review flow is not stable month-to-month), yes. But I wouldn't for old reviews (who have done their job and don,t do much for rankings anymore) or individual ones. I think Jason's suggestion of asking customers to edit them is a much more cost-effective approach (anything that works while avoiding having to interact with google support at all is a better use your time nowadays imo).