Reverification after gaining Manager access to new client GBP

[Mattk97]

My team has run into an issue lately where it seems like when we are onboarding a new client and gaining manager access to their existing GBP through our agency dashboard, the profile is unverified even if the owner claimed and verified the page previously, and Google is then requesting the profile go through video verification.

I confirmed with them that they're not making any edits, etc. Our onboarding specialist meets with the client and gains manager access is the GBP, and then prior to our first meeting with the client we'll take a look over the GBP, and the team is seeing it unverified / needing to go through the verification process at that time.

Has anyone else run into this? Would Google really force a verification just because someone new gained access to the profile?

 

[Brian - TGL]

I haven't seen it yet . . . what are the steps you use to gain access to the GBP?

 

[Mattk97]

I haven't seen it yet . . . what are the steps you use to gain access to the GBP?

Mainly sending the invite thru the agency dashboard to gain manager access, or if that doesn't work having the owner add our organization ID so we get access that way.

 

[Brian - TGL]

And the verification issue happens through both methods?

 

[Mattk97]

And the verification issue happens through both methods?

I think so, probably primarily when we send the invite thru the agency dashboard to gain access since that's the main way we request access and use the org ID method as a backup. I will check with the team this week.