Review Delays - how long?

[xds40]

I had a customer reach out the other day and let me know they left us a review but it's not showing on our GMB listing. Did they leave it in the wrong place or is this delay normal? If so, how long is it typically?

We are not a high volume business so we don't get many reviews and it's very helpful when we do!

 

[BrianDooley]

Good question. We're seeing significant filtering activity from Google, and we're not sure if it's a delay or they won't be published at all.

Has anyone else that does reputation management at scale seen a drop in conversion over the last couple of weeks?

 

[Tony Wang]

One client did complain of reviews not posting recently, for no apparent reason. I don't think most of my other clients keep close track of those things.

 

[keyserholiday]

This started between the 8th and 9th of March. Google is promising to have it resolved by the end of the week.

 

[Alex Avellaneda]

The same thing over here. They released nearly 400 reviews earlier today, some dated 9th of March as indicated above.

 

[keyserholiday]

I heard that people were getting their reviews to show. 400 reviews for one business? I am curious to now more.

 

[Alex Avellaneda]

It's a chain of 380+ restaurants.

 

[JoyHawkins]

Colan posted an update here yesterday that Google should be restoring some of these recently filtered reviews by the end of the week.

 

[Alex Avellaneda]

Most of ours were released the other day but we're still seeing a bunch of them trickling in every day. Mostly dated from the 9th to the 13th.