Reviews are gone?

[EveMendelovitch]

So we have been noticing over the last 2 weeks or so that reviews are vanishing from our clients listings and ours. Our agency listing went from 866 to 840 in the last week. It goes without saying is this is a huge issue.

O'Neill Masonry and Asphalt LLC ONeillmasonryasphalt - Google Search
Review left May 31 was removed

LinkNow Media
LinkNowMedia - Google Search
Lost 26 reviewsin the past week

Just In Time Services

just-in-time-services-stockdale - Google Search

Reviews missing including this one:
Sandra Villarreal 2021-05-21 17:51:30 FIVE stars
We could not be more pleased with the landscaping and design that Justin provided. The job was done on time, within budget and turned out beautiful! The work area was cleaned up everyday and he and his work crew were professional and knowledgeable about the job! I have and would recommend his services for whatever project you need completed.

We are seeing reviews which are not in violation with Google policy get removed. - Google Business Profile Community

 

[Colan Nielsen]

@EveMendelovitch I replied to you over at the GMB Community, at the URL you provided there.

 

[EveMendelovitch]

@EveMendelovitch I replied to you over at the GMB Community, at the URL you provided there.

Hello Colan,

Here is one of the replies to the Google support Forms we submitted. This is the same response we unfortunately continuously receive from them. This particular ticket response was from the Linknow GMB. All 25 reviews are not in violation with Google Policy.

This is where we keep getting stuck, no matter how many forms and responses to Google support we reach a dead end. Do you have any suggestions on how to get past this?

 

[EveMendelovitch]

Hello Colan,

Here is one of the replies to the Google support Forms we submitted. This is the same response we unfortunately continuously receive from them. This particular ticket response was from the Linknow GMB. All 25 reviews are not in violation with Google Policy.

This is where we keep getting stuck, no matter how many forms and responses to Google support we reach a dead end. Do you have any suggestions on how to get past this?

2 support tickets (linked) to be able to include the reviews

8-0387000031538 and 3-2438000031399

 

[EveMendelovitch]

Hello Colan,

Here is one of the replies to the Google support Forms we submitted. This is the same response we unfortunately continuously receive from them. This particular ticket response was from the Linknow GMB. All 25 reviews are not in violation with Google Policy.

This is where we keep getting stuck, no matter how many forms and responses to Google support we reach a dead end. Do you have any suggestions on how to get past this?

Another reply:

It feels like they don't read our forms?

 

[Colan Nielsen]

Lets work on this over at the GMB Community so we stay organized.

Thanks