EveMendelovitch

LocalU Member
Joined
Feb 29, 2020
Messages
16
Reaction score
1
So we have been noticing over the last 2 weeks or so that reviews are vanishing from our clients listings and ours. Our agency listing went from 866 to 840 in the last week. It goes without saying is this is a huge issue.

O'Neill Masonry and Asphalt LLC ONeillmasonryasphalt - Google Search
Review left May 31 was removed

LinkNow Media
LinkNowMedia - Google Search
Lost 26 reviewsin the past week

Just In Time Services
Reviews missing including this one:
Sandra Villarreal 2021-05-21 17:51:30 FIVE stars
We could not be more pleased with the landscaping and design that Justin provided. The job was done on time, within budget and turned out beautiful! The work area was cleaned up everyday and he and his work crew were professional and knowledgeable about the job! I have and would recommend his services for whatever project you need completed.

 

EveMendelovitch

LocalU Member
Joined
Feb 29, 2020
Messages
16
Reaction score
1
@EveMendelovitch I replied to you over at the GMB Community, at the URL you provided there.
Hello Colan,

Here is one of the replies to the Google support Forms we submitted. This is the same response we unfortunately continuously receive from them. This particular ticket response was from the Linknow GMB. All 25 reviews are not in violation with Google Policy.

This is where we keep getting stuck, no matter how many forms and responses to Google support we reach a dead end. Do you have any suggestions on how to get past this?

1623168236454.jpeg
 

EveMendelovitch

LocalU Member
Joined
Feb 29, 2020
Messages
16
Reaction score
1
Hello Colan,

Here is one of the replies to the Google support Forms we submitted. This is the same response we unfortunately continuously receive from them. This particular ticket response was from the Linknow GMB. All 25 reviews are not in violation with Google Policy.

This is where we keep getting stuck, no matter how many forms and responses to Google support we reach a dead end. Do you have any suggestions on how to get past this?

1623168236454.jpeg
2 support tickets (linked) to be able to include the reviews

8-0387000031538 and 3-2438000031399
 

EveMendelovitch

LocalU Member
Joined
Feb 29, 2020
Messages
16
Reaction score
1
Hello Colan,

Here is one of the replies to the Google support Forms we submitted. This is the same response we unfortunately continuously receive from them. This particular ticket response was from the Linknow GMB. All 25 reviews are not in violation with Google Policy.

This is where we keep getting stuck, no matter how many forms and responses to Google support we reach a dead end. Do you have any suggestions on how to get past this?

1623168236454.jpeg
Another reply:
1623170497856.jpeg

It feels like they don't read our forms?
 

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom