Caroline

Member
Joined
Jun 14, 2017
Messages
66
Reaction score
9
I have a personal trainer client who hides her home address and uses GMB as a SAB. We had used a radius around the city but noticed on the knowledge panel that Google is saying "personal trainer in Scotland". We would like it to say "personal trainer in Edinburgh" as we feel that this is diluting her ability to rank in the city. We then changed to postcodes but nothing has changed? Still says "personal trainer in Scotland"
Does it take time for Google to acknowledge we changed it to postcodes and we sit tight? Or is there fundamentally something that we are not doing right with the SAB location. What is the best practise?

Thanks for any help.
 
Joined
Oct 25, 2013
Messages
752
Reaction score
286
It sounds to me like that 'personal trainer in Scotland' line is a Google editorial summary, but without seeing it I'm not 100% sure. If it is, and it looks like that with the little -Google there next to it, I wouldn't worry about it. They're dynamically generated, and I've never heard of the exact text there having any influence on rankings. Don't go messing with the address to try and influence it, that can cause other problems. What do you mean 'changed to postcodes?' I only work with clients in the US so I'm not familiar with the Scottish post system, but you should really make sure you have the correct address there and leave it be.

Editorial summaries are generated (as far as I know) from the text content of customer reviews, the information on your website, in the citations, and other sources. If you have an incorrect summary, calling in or filling out this form are where to start, but it'd be a waste of everyone's time to pursue such a small change. You've got far more important things to do for your client.
 

Margaret Ornsby

Local Search Expert
Joined
Jul 22, 2013
Messages
503
Reaction score
231
Hi Caroline

Just to be clear, do you mean this - in the knowledge panel?
<a href="https://content.screencast.com/users/Margarets_Files/folders/Snagit/media/31b90b16-286e-4e6c-9b33-72c16ec529dc/2017-06-15_10-51-56.png"><img class="embeddedObject" src="https://content.screencast.com/users/Margarets_Files/folders/Snagit/media/31b90b16-286e-4e6c-9b33-72c16ec529dc/2017-06-15_10-51-56.png" width="492" height="296" border="0" /></a>

or do you mean this - in the dashboard?
<a href="https://content.screencast.com/users/Margarets_Files/folders/Snagit/media/1b93fc2f-4225-4901-a2b7-762de9e66347/2017-06-15_10-34-07.png"><img class="embeddedObject" src="https://content.screencast.com/users/Margarets_Files/folders/Snagit/media/1b93fc2f-4225-4901-a2b7-762de9e66347/2017-06-15_10-34-07.png" width="419" height="204" border="0" /></a>

If the top one - that I believe is algorithmically created. I have seen that do funny things when using postcodes to define a service area.

Have you tried entering in the city name for the area, not postcodes? You may have to apply the change twice to get it to stick, too.
 

djbaxter

Administrator
Administrator
Moderator
Joined
Jun 28, 2012
Messages
3,511
Reaction score
1,654
Have you tried entering in the city name for the area, not postcodes? You may have to apply the change twice to get it to stick, too.

I second this. I just had this issue myself with a new client website.

I went back in and added just the city, and three small surrounding towns or "suburbs" that they also serve, and then deleted the postal code. Google now correctly identifies their service area on the map.
 

Caroline

Member
Joined
Jun 14, 2017
Messages
66
Reaction score
9
Hi Margaret,

That is exactly what I mean. OK i will go in and delete the postcodes again. Will the change take weeks or does Google change these quickly?

Thanks for the help
 

Caroline

Member
Joined
Jun 14, 2017
Messages
66
Reaction score
9
Well, Google changed it within a week but not to "in Edinburgh" but to a suburb of Edinburgh. All quite strange but better then just "in Scotland".
 
Similar threads
Thread starter Title Forum Replies Date
D What are your tricks for ranking a SAB in other cities? Service Area Businesses 9
V If you could put an office for a sab anywhere in the city where would you put it? Local Search 0
djbaxter Google My Business Bug Dropping SAB Businesses In Independence, Kansas Service Area Businesses 0
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
annatindal Consultancy SAB Inquiry All Things Google My Business [PRIVATE] (LocalU) 2
K Unable to get verified in Google for SAB Local Search 13
B Removed address to SAB now no longer showing in map pack Service Area Businesses 8
Nicole Basham Cons of Removing Second FB Page Profile/"Extra" Twitter account for Local SAB? Mobile & Social 1
Jen Currier Would you set up an Architect client with a Hybrid/SAB GMB listing if the location was residential? Service Area Businesses 2
J Downloading location for SAB coming up blank Service Area Businesses 5
dateinadash SAB location no longer appears next to my business Service Area Businesses 1
accessted My SAB Showing in a different state Service Area Businesses 12
P How to reclassify a business as a SAB? Service Area Businesses 8
LauraUK SAB's - can a client without a Gmail leave a SAB a review. Service Area Businesses 3
B Will Removing Addresses for Multiple State SAB Result in Dup Listing or Suspension? Service Area Businesses 4
Gordon.Ligon SAB stuck in Pending after successful Post Card Verification 2+ months ago Service Area Businesses 2
S GMB Address Update for SAB Google My Business & Google Maps 2
C Listed Hours for a SAB Google My Business & Google Maps 2
david.victor Hybrid Business: SAB w/Physical Location Service Area Businesses 6
RattlingTram Map Pack Rankings for SAB with equal intent keywords Service Area Businesses 2
jpayne7 Claiming SAB That Has No Visible Claim Option Service Area Businesses 5
h.ottenhausen Google Reviews on Website (SABs) Service Area Businesses 0
D GMB Expansion for SAB Client who Acquired a Business Google My Business & Google Maps 1
J SAB Hard suspension Service Area Businesses 4
M "Jack of All Trades" SAB Offering Unrelated Services Service Area Businesses 5
JaredCaraway Can Setting a Service Area for Non-SAB Hurt Performance? Google My Business & Google Maps 3
B SAB With Virtual Address - Advice Needed Help & Support for Google Local 4
S Is it possible to verify two SAB businesses with the same address if the address will be hidden? Service Area Businesses 2
Gordon.Ligon SAB vs Physical Address, and its ramifications for NAP citations Service Area Businesses 7
david.victor SAB closing PO Box Service Area Businesses 16
Nikki Stine One SAB purchases another SAB, has reviews on both GMBs - possible to merge? Service Area Businesses 2
FriarTuck00 Merging: One Storefront (Claimed) and One SAB (Unclaimed) Google Duplicates & Merges 3
S Three pack, reviews, organic search decimated for SABs? Google My Business & Google Maps 8
alcorlo Locksmithing as SAB Service Area Businesses 2
Jen Currier Registered Agent Service & PO Box for SAB Companies in CA Service Area Businesses 2
S Changing the address of a SAB business Service Area Businesses 3
virens Reporting SABs incorrectly set up with fixed addresses Spam on Google 12
Rich Owings Moving SAB long distance Moving or Name Changes 9
mikepetersonwi List an insurance agency as a SAB or not? Service Area Businesses 4
P 2 Businesses, Same Address, 1 local, 1 SAB Google Duplicates & Merges 5
J Business unverified without changes - SAB Help & Support for Google Local 3
sethkimball Maps API now returning NO results for SABs Service Area Businesses 2
M SAB Moving - Best Practices for 2020 Recycle Bin 0
Stephanie Mahnken To Display a SAB's Address or Not Display....THAT is the Question! Service Area Businesses 12
Rich Owings Spam fighting SABs with home addresses Spam on Google 8
D SABs - Defining areas served Local Search 3
liorenda Place ID for SAB Service Area Businesses 3
J Verified Address of SAB Service Area Businesses 23
Jen Currier Can a Business have two GMB listings within the same state if one is set up as a SAB and the other w/a Physical Address? Google Duplicates & Merges 5
A SAB Moving - Best Practices for 2020 Moving or Name Changes 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom