Creativedge

Member
Joined
Mar 1, 2017
Messages
36
Reaction score
5
My agency is working with three dentists who are in similar situations: One has recently purchased a practice from another dentist, and two are selling their practices to new dentists (who may end up replacing them as our new clients).

Part of what they're buying/selling is the strength of the practices' online reputation. But, in each of these cases, the Google listing is under the doctor's name (they are all solo practitioners).

What's the best way to handle this? It's been suggested that, since the original practitioner is retiring, we can just change the name on the Google My Business listing. Would this cause any problems? (I imagine this isn't how Google would prefer it to be done...)
 

Yan Gilbert

Administrator
Moderator
Local Search Expert
LocalU Faculty
Joined
Oct 15, 2016
Messages
454
Solutions
1
Reaction score
524
How about if you first change the name from the practitioner listing to a practice listing name? That way the transfer makes more sense than a personal listing.
 

Creativedge

Member
Joined
Mar 1, 2017
Messages
36
Reaction score
5
How about if you first change the name from the practitioner listing to a practice listing name? That way the transfer makes more sense than a personal listing.
Thanks for the suggestion, Yan. This is what we were discussing at the office.
 

Yan Gilbert

Administrator
Moderator
Local Search Expert
LocalU Faculty
Joined
Oct 15, 2016
Messages
454
Solutions
1
Reaction score
524
Take a look at the reviews. They might be mentioning the Dentist's name specifically so it may look odd if there are many references.
 

tedchan

Member
Joined
Nov 5, 2018
Messages
41
Reaction score
26
We see this all the time on our site (a directory) and built something easy to change it. We do recommend you make it very clear in the profile ownership has changed as we've seen some reviews come in where the client was surprised the dentist with strong reviews was retired.
 

adammaxum

Member
Joined
Jun 26, 2013
Messages
74
Reaction score
26
This is a tricky situation. I assume the dentists office has a google listing for the practice itself too right?

If not, just change the dentists name to the practice name. Then update the directories across the web to match.

You may lose rankings (f you were ranking), but the reviews should remain....usually.
 

Creativedge

Member
Joined
Mar 1, 2017
Messages
36
Reaction score
5
None of these offices had practice names, so there has only been a single Google listing for each, under the dentist's name.

So far, it does sound like the best idea is for them to change to a practice name prior to retiring. (I believe, in two of the cases, the original dentist will be working alongside the new dentist for a period before leaving the practice.)
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,951
Reaction score
582
None of these offices had practice names, so there has only been a single Google listing for each, under the dentist's name.

So far, it does sound like the best idea is for them to change to a practice name prior to retiring. (I believe, in two of the cases, the original dentist will be working alongside the new dentist for a period before leaving the practice.)

That's your best bet.
 

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom