warrenpd

Member
Joined
Dec 19, 2014
Messages
34
Reaction score
4
Hi,

Anyone else have the same issue where you are ranking really high in the serps organically but you have no local rankings? What do you do once you have fixed all of your NAP issues and added more citations than your competitors but you still aren't showing up in the 7 pack?
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Hi Warren,

I call this a disconnected listing. Ranks high in organic but locked out of the 7 pack.

There are a wide variety of reasons it can happen including a ranking penalty due to violations on the local side of the house, various types of dupe listings and all kinds of other things.

If you care to share a link to the listing we can try to help figure it out.

Moving this down to help and support since it's about a specific listing.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Oh dear, you have several major problems - any of which could cause this problem.
No wonder this listing is disconnected.

It's going to take time for me to finish researching and document.

Can you tell me is this your listing and are you the atty or are you a SEO or consultant or???
(Just so I know who I'm talking to and how basic I need to get w/ the info.)
 

warrenpd

Member
Joined
Dec 19, 2014
Messages
34
Reaction score
4
I'm an SEO who just got handed the account. I have been working in SEO for around 6 years but always on national organic listings. I'm not a novice by any means so feel free to get as technical as possible.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Hi again Warren,

Thanks for the added details. I have carpal pain and limited time so can't write a book to explain how to fix everything. So I'll just start by explaining what the problems are.

I'll preface by saying dupes almost always create ranking problems but there are different types of dupes.

1st here are all the listings that are an issue

1) Listing 1 and 2 are exact dupes, that's a big problem for rankings. Same NAP.

2) Listing #2 is the one that's claimed that you listed above. It has what's known as description spam. Too much KW repetition. In local, repeating city even twice in the description can cause a 10 point ranking penalty. Orlando is repeated about 10 times and other KWs are too repetitious too.

I've seen excessive descriptions like this cause a 150 pt ranking drop that carries a penalty hangover that can last for up to 5 months after you clean it all up.

3) Listing #3 is what we call a practitioner dupe. It's a different type of dupe that can't be merged or deleted so needs to be handled differently than #1 which is a scraped exact dupe. I have a whole strategy for dealing with these.

4) #4 and 5 are practitioner dupes that are marked "Permanently Closed". If they are no longer at the practice, this is the correct way per Google to handle the listings. To mark them closed.

HOWEVER there is a bug or unintended consequence. In most cases I investigate, if there is a listing marked closed at that address and phone #, it almost always suppresses the ranking of the main listing. Shouldn't but does.

Didn't have time to do a deep dive, there could be more. This is just at 1st glance.

Any of these problems alone can cause disconnected listings so I'm not sure which is the main culprit or if it's a combo. Each of these problems can take multiple steps and probably several weeks to resolve. Aren't you glad you got this client??? :eek:
(Sorry I know this is not what you wanted to hear.)

One of the things I really stress in my training is to do an analysis of the client before taking them on, to try to uncover problems like this. Local can be VERY time consuming when you have problems like this to fix. Local troubleshooting like this goes way beyond standard SEO, so ideally you could have explained to client they had lots of problems so you could build in the extra time required to fix them.

Let me know if this is new news or if you already knew about the dupes and violations. Let me know if this makes sense so far.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Oh and here in post #2 I explain in general how to troubleshoot disconnected listings and other ranking problems.

<a href="http://www.localsearchforum.com/google-local-important/14266-local-troubleshooting-best-practices.html#post32552">Local Troubleshooting Best Practices</a>
 

warrenpd

Member
Joined
Dec 19, 2014
Messages
34
Reaction score
4
Thank you so much. I read your guide on how to handle practitioner duplicates. Hopefully that will be cleared up soon. I think the biggest issue is the keyword spam you mentioned in the business description. The first duplicate is sort of confusing. Its one of those situations where I keep deleting it but Google keeps creating a new. Either way thanks again for the help it is greatly appreciated! It looks like I'm in for a few late nights :(.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
I read your guide on how to handle practitioner duplicates. Hopefully that will be cleared up soon.

Oh good, that's the ticket on that one.

The first duplicate is sort of confusing. Its one of those situations where I keep deleting it but Google keeps creating a new.

Normally that happens when listings are different enough they won't reconcile. Only diff I see is Street vs St. So it should merge.

Not sure what you mean when you say you keep deleting it that top one. But you need to reach out to phone support and have them merge the 2 that are the same name. They may have something they can do on the back end to stop the madness. ;-)
 

Laustin1878

Member
Joined
Sep 27, 2012
Messages
412
Reaction score
40
(I know this isn't related and doesn't belong here but I felt compelled to comment)

Just an aside, Linda, you are awesome! Your dedication to this forum, local search and the likes never fails to amaze me. You spend countless hours helping out complete strangers and it just baffles me. THANK YOU!

OP, great advice here.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Awww Luke... Thanks so much for commenting. It really means a lot!

Where's my hug smilie? :)
 
Similar threads
Thread starter Title Forum Replies Date
M News Section at Top of Organic Search? Organic SEO 0
J Client shows up in top 3 organically but does NOT have a Google balloon! Help & Support for Google Local 6
Linda Buquet Top Google ORGANIC Ranking Factors for 2013 Local Search 2
abbiebeltran Google Reviews Now Have 'Service-Testimonial-Tags' at the Top Local Reviews 1
Colan Nielsen Top 10 Changes That Impacted Google My Business in 2020 Google My Business & Google Maps 1
Colan Nielsen Top 10 Changes That Impacted Google My Business in 2020 Google My Business & Google Maps 0
xds40 Top Rated Icon Google My Business & Google Maps 3
PaulSteinbrueck What is this at the top of the SERPs and how do you get in? Local Search 8
M Spam at top of SERPs Spam on Google 8
LocalSEODat Can someone help with this Top Snack Pk ranking fake GMB listing? Spam on Google 3
djbaxter Microsoft Defender ATP gets top scoring in industry tests Websites, Software, and Security 0
AndySimpson A+ local guide's post getting pushed to the top of the reviews Local Reviews 3
foxxr Can We Put a "Top Rated on Google" Badge on a Website? Local Search 3
M North Face tried to scam Wikipedia to get its products to the top of Google search Organic SEO 0
razorclicks The Top 5 Factors for a Review to be marked Most Relevant Local Reviews 5
Ryan Steinolfson What are your Top 5 suggestions? Google My Business & Google Maps 23
Tim Colling Is this post a little too over the top, spam-wise? Local Search Experts Forum 7
jasonfox A client was ranking in the top 3 results on map pack and after web redesign has fallen to 11 Local Search 7
whiz Consultants: Competitive Analysis for Local Ranking - What are top factors you check? Consultant's Corner 19
C Top Orphan Local Directories Local Search 1
djbaxter Top web browsers 2018: Chrome, then everyone else Websites, Software, and Security 2
Linda Buquet NEW - Find Top Ranking KeyWords for Any Site from Moz Local SEO Tools & Software 0
Linda Buquet Friday Funnies: 20 Jokes Only a Marketer Could Love LOL - Top Rank Blog Break Room: Chat and Off Topic 4
Digitaldar Ads in top 4 plus bottom of page? Local Search 4
Matt Casady Will Top Storage Citation Sources Cause NAP Issues? Citations 7
Linda Buquet Top 100 Local Business Directories/Citations for Local SEO by Andrew Shotland @Yext Citations 12
profzam Top traditional healer $spells caster in business/love spells/financial +27839894244 Recycle Bin 0
Linda Buquet Local Impact - 4 Google Adwords on Top Paid Search and Local Service Ads 7
P Google no longer shows ads on right side, adds another ad spot to the top of the SERP Local Search 1
Brent Fluxx Media Not ranking in the top of maps. Yext cleanup? Google My Business & Google Maps 6
djbaxter SearchEngineLand: Top 10 Local Search Columns Of 2015 Google Local 101 0
fixascrew Is it impossible to rank in the top 3 here? Help & Support for Google Local 4
Linda Buquet Peek Inside the Google Top Contributor Summit This Week Google My Business & Google Maps 0
Linda Buquet Top 3 Local Search Necessities: Links, Citations & Maps, Oh my! Google Local 101 1
Linda Buquet Hot Webinar: Top Local SEO Ranking Factors in 2015 Local Search 5
K Google Testing 100% Pay-To-Play Nearby Local Business Ads At Top of SERPs Paid Search and Local Service Ads 20
Linda Buquet Surprise! Google Top 100 Most Expensive Keywords - Lots of Local Nuggets in Here Local Search 9
Linda Buquet 25 Experts Reveal their Top Secrets for Converting SEO Leads Into Clients Consultant's Corner 0
Linda Buquet Onsite SEO in 2015 & Surviving Google: SEO in 2020 - Top Slidedecks from #Mozcon Local Search 3
L Top 5 Issues Wrecking Local SEO For Multi-Location Businesses - Markus Mille/SEland Multi-Location Issues 0
Linda Buquet Top 5 Issues Wrecking Local SEO For Multi-Location Businesses - Markus Mille/SEland Multi-Location Issues 0
Linda Buquet Best Local SEO Tools & Software? Top Resources Here Local SEO Tools & Software 0
Linda Buquet Top Local Citation Sites for Top 100 US Cities Citations 0
Linda Buquet The Year in Local Search: A Timeline of the Top Stories of 2014 - Street Fight Local Search 5
Linda Buquet POLL: Share Your Top New Year Wishes for Google Local in 2015 - VOTE! Google My Business & Google Maps 11
360 Spin Top Citation Sources in the United States, Canada, UK and Australia Citations 1
Linda Buquet ▶ Top 5 Local Ad Stats of the Week for Dentists Local Search 3
D Im stuck.. How is this website Top 3 in local search? Local Search 5
Linda Buquet Pigeon Algo: Advice from Top Experts and a Checklist Google My Business & Google Maps 0
Linda Buquet Google Local Guidelines - Insights from Top Contributors Google My Business & Google Maps 0

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom