Trying to take video for verification, but each time I try to start the video it takes me back to the initial verification page

[interiorguy]

Currently, I', using Google Maps on my phone to try and take the GBP verification video. I click on my business, then "See Business Profile", then "Get Verified" then "Business Video", then when I click start recording it takes me back to the "Get Verified" page again?

Anyone know what's going on here? I have location services on and tried a different phone. Any help is much appreciated!

 

[Colan Nielsen]

If you try to use the standard Get Help form for a verification issue, it will direct you to the verification status tool.

The verification status tool feels like a dead end, but it's not! The verification status tool is where you should go for help with verification issues!

Google made this change sometime in 2024. There was no announcement. They don't mention it in any of the support documentation. And in the only place they do mention it—in the verification status tool itself—the message is buried.

So, if you're having trouble verifying your Google Business Profile and need to reach the support team:

• Go to the verification status tool
• Make sure you're logged in with the right account
• Select the business in question
• Click through to the "end" of the workflow
• Look for a "Contact us" link to connect with the Google Business Profile support team