Oct 17, 2018
Reaction score
So we were doing some research on vehicle detailing businesses in the Dallas area and noticed that we didn't have any first-glance knowledge of the businesses' review data. We couldn't see what their star rating is or how many reviews they have without either clicking on the listing itself, or hovering over it, in which case the # of reviews and star rating show up out on the actual map itself over their pin.

Car Detailing Dallas TX.png

The screenshot above details (no pun intended) what I mean. Screenshot below shows a plumbing search we did as a comparison test that shows the review data.
Plumbers Dallas TX.png

Anyway, I was curious if this was a glitch, something new Google was testing playing with, or if it isn't new at all and we've just happened to not see it until now. It would certainly be interesting if Google went this route and took review data out of the equation for deciding with Maps listing to click on.
Mar 15, 2016
Reaction score
Interesting discovery, Cordell. I wonder if it's just industry specific. I know historically, Banks have never had star ratings either. I'm not sure why detailing businesses as an industry wouldn't though.

Here's a bank example:

Screen Shot 2019-01-10 at 2.04.38 PM-min.png

Yan Gilbert

Local Search Expert
LocalU Faculty
Oct 15, 2016
Reaction score
Hm, yes can confirm. "Car detailing" does not show the stars , while "car repair" in the same area does. "car repair and detailing" will show the stars even though the businesses listed are showing 'car detailing' in the category section and some of the same listings appear.


Similar threads
Thread starter Title Forum Replies Date
J Unable to change the custom URL link on YouTube for a rebranded business Local Content 2
T Need Help, Unable To Get In The Business Index Google My Business & Google Maps 12
K Unable to get verified in Google for SAB Local Search 14
Collin Unable to delete photos or change the category Google My Business & Google Maps 2
kathleen.rhodes We are unable to get Google to merge 2 duplicate listings into the correct one Google Duplicates & Merges 1
J Unable to Log Into Client's GMB with Agency Email Help & Support for Google Local 5
L Unable to Verify after Requesting Access Google My Business & Google Maps 3
mikepetersonwi Unable to create GMB listing as it's considered a duplicate Google Duplicates & Merges 1
A Unable to Submit for Hidden Addresses Help & Support for Google Local 2
T Unable to Claim an Unverified Listing Google My Business & Google Maps 2
Oliver Keates Unable to Verify Knowledge? Local Search 2
Rich Owings Google temporarily unable to transfer reviews Google Duplicates & Merges 8
Jeremy Web Flux Marketing Unable to Add Free Listing To YP Due To "" sales. Citations 16
Cordell Crowley Unable to hide address? Google My Business & Google Maps 3
Travis Van Slooten Unable to Claim or Update iBegin Listings (Unless Using Yext)? Local Search 14
O GMB unable to save category order. Local Search 1
TonyIsSocial Unable to Add Myself as Manager to Client Pages Google My Business & Google Maps 11
M Unable to Respond to Google Reviews - New Bug? Local Reviews 5
Travis Van Slooten We Are Unable To Store Your Image At This Time??? Help & Support for Google Local 5
stankolev What is the maximum number of categories single Google My Business listing can have? NAP, Categories, Dashboard Data 3
Don Archer Google business listing with 482 Real Review Missing. How do I get them back? Help & Support for Google Local 2
hannahmoen "Work" Replacing Business Name on GMB for Business Owner Help & Support for Google Local 3
Jeffrey Taylor Adding a new category to Google my Business Google My Business & Google Maps 4
BekahBerry Multiple service providers with separate books of business, sharing one office, under one company name - What is the best approach to avoid filtering? Ask a LocalU Expert [PRIVATE] (LocalU) 8
koji Local business with online nationwide services in a post-corona world Google Local 101 5
RobbertKleijwegt Q&A vanished after adding Products to business profile Google My Business & Google Maps 5
djbaxter Google My Business Bug Dropping SAB Businesses In Independence, Kansas Service Area Businesses 1
rickvidallon How Do You Access The Buttons In Google My Business For Online Services? Local Search 4
NevenaIvanova Removing off-topic reviews posted before the business started operation Local Reviews 8
N What category should be selected for such business in GMB? Google My Business & Google Maps 6
JoyHawkins Get Live Inventory Displayed on Your Google My Business Listing Google My Business & Google Maps 9
Niki Business category does not support more hours Help & Support for Google Local 3
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
Matt Chauhan Opinion on entering service areas within the GMB dashboard for Brick and Mortar Businesses NAP, Categories, Dashboard Data 2
krystaltaing Google My Business Bulk Verification Limit Reached? Multi-Location Issues 0
RobertCarnitas GMB Spam for 'Located In' business - Does it affect the GMB listing for the business that is located inside it? Spam on Google 3
D Local Services and Google my Business Paid Search and Local Service Ads 2
Rich Owings Google community challenge to update 100,000 businesses Google My Business & Google Maps 0
R What steps should I take to get my suspended and denied Google My business approved? Help & Support for Google Local 1
Jac Google My business Photos - Uploaded but not reflecting on contribution page Google My Business & Google Maps 3
AndySimpson Google My Business Opening Date - What Date Should You Use? Google My Business & Google Maps 2
Jason_Parks1 Years in Business (Misleading) - Thoughts? Google My Business & Google Maps 3
Matt Chauhan How to deal with a business merger? Google My Business & Google Maps 1
dateinadash SAB location no longer appears next to my business Service Area Businesses 1
NevenaIvanova Need help with business detail update of a Chinese business Local Search 3
S Old Listing Hijacked by another business Spam on Google 2
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 4
L Does selecting a service area for hidden address business have negative effects? Moving or Name Changes 1
E Issues with managing business pages on Facebook Citations 3
S How to remove a GMB from maps of a previous owner who ran 3 businesses from the same address Google My Business & Google Maps 6

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert

Top Bottom