Chris Ratchford

LocalU Member
Jul 18, 2012
Reaction score
I know this is more of a design question, but I suspect a client's website is too difficult to navigate and is not user friendly.

The client was very adamant about the design of the website and wanted a very clean, minimalist design.

Months later, we're getting some feedback that people can't find what they're looking for.

I've used services like UsabilityHub in the past, but they only allow screenshots of designs, not actual URLs. I came across, but it's a little steep- $47/test for 1 user.

Can anyone recommend a service that allows URL testing? I need to show my client actual tests and explain that we need to make his site more user friendly.


Margaret Ornsby

Local Search Expert
Jul 22, 2013
Reaction score
Have you looked at

IMHO, i see a significant flaw with services such as - you can't guarantee the testers will be in the same target audience as your client's target market.

Using a tool such as the one above will show him what his actual visitors do.

There's always GA and goal (free) ...

Phil Rozek

Local Search Expert
Top Poster Of Month
Jul 26, 2012
Reaction score
Although it sounds like isn't cheap, I've heard it's great (from someone very close whose opinion I trust).

Might want to check out Ethnio (, too. I've heard that's good.

Oh, and CrazyEgg is a no-brainer. It's not usability-testing in the sense that the above two are, but it will show you heatmaps of click and scroll behavior. It's worth its weight in gold
Similar threads
Thread starter Title Forum Replies Date
Dustybones Test your websites usability by having a random user record their experience. Local SEO Tools & Software 3
G Address not usable for GMB location Moving or Name Changes 2
djbaxter New Mobile Usability Issues Detected Mobile & Social 4
djbaxter Google Search Console bug? Suddenly multiple messages about Mobility Usability Mobile & Social 10
Rich Owings Erroneous GSC reports on mobile usability issues Mobile & Social 2
Dustybones GWT Update: viewing mobile usability issues Mobile & Social 1
A test Admin Stuff 1
djbaxter Testing new noindex and force redirect custom addon by TickTackk Admin Stuff 0
Colan Nielsen NEW Google My Business is Testing "Services" Justifications Google News: Important Changes & Features 6
B SEO A/B Testing is possible... And it is easier than you think Recycle Bin 0
pbarnhart Google Maps Test - USPS cross-referencing for deliverability Google My Business & Google Maps 1
Greg Bernhardt GSC live test blocked resources with "Other Error" label Organic SEO 2
djbaxter Speed Test for WordPress sites Websites, Software, and Security 1
djbaxter Postcol bbcode test Admin Stuff 0
djbaxter NEW Testing the new scheduled post feature Forum Tech Support 0
djbaxter NEW Testing a scheduled post/thread Admin Stuff 0
Michael Ferrari Inconsistencies with COVID testing info Google My Business & Google Maps 4
djbaxter Testing smilies and emojis Admin Stuff 0
ganapathy Test Error: Page Load Timeout Forum Tech Support 2
Andrew Scherer Google's Structured Data Testing Tool axed... Bing's Alternative Local Search 1
diptimayee Google Rich Results Test Tool Is Out Of Beta Google News: Important Changes & Features 0
AndySimpson Probably just a test BUT....GMB carousel on Google Maps Google My Business & Google Maps 3
abbiebeltran COVID-19 Testing Center Attributes on GMB Listings Local Search 3
S Covid Test Info in GMB page Google My Business & Google Maps 2
djbaxter Testing twitter embed Admin Stuff 1
djbaxter Testing browser OS addon Admin Stuff 0
djbaxter Test Admin Stuff 0
djbaxter Testing target bbcode Admin Stuff 1
djbaxter Testing dofollow bbcode Admin Stuff 0
djbaxter Test Admin Stuff 0
djbaxter Testing title control Admin Stuff 0
C Duplicate test in Descriptions Google My Business & Google Maps 1
djbaxter Testing code addon Admin Stuff 1
djbaxter Test your Contact Form 7 on WordPress sites! Recycle Bin 4
djbaxter testing remote images Admin Stuff 0
djbaxter Testing a new addon to block Contact Form spam Admin Stuff 7
C Google is testing links upon title in SERP Organic SEO 6
djbaxter Testing image Admin Stuff 0
djbaxter Microsoft Defender ATP gets top scoring in industry tests Websites, Software, and Security 0
djbaxter Testing latest blog addon Admin Stuff 1
Brodie Clark Google My Business Products (Beta) CTA Test Google News: Important Changes & Features 19
djbaxter testing nofollow bbcode Admin Stuff 1
AndySimpson GMB Dashbaord Home Layout Test Google My Business & Google Maps 0
djbaxter testing moderated post Admin Stuff 1
djbaxter Testing twitter Admin Stuff 2
JacksonPowell1 Setting up a ranking test, any suggestions? Local Search 7
R Testing the algorithm Google Algorithm Discussions 5
BenFisher Google Testing Posts and Description Position in Local Finder. Google My Business & Google Maps 2
djbaxter Test thread for Calendar Events 0
djbaxter testing images Admin Stuff 3

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert

Top Bottom