More threads by Chris Ratchford

Chris Ratchford

Jul 18, 2012
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I know this is more of a design question, but I suspect a client's website is too difficult to navigate and is not user friendly.

The client was very adamant about the design of the website and wanted a very clean, minimalist design.

Months later, we're getting some feedback that people can't find what they're looking for.

I've used services like UsabilityHub in the past, but they only allow screenshots of designs, not actual URLs. I came across, but it's a little steep- $47/test for 1 user.

Can anyone recommend a service that allows URL testing? I need to show my client actual tests and explain that we need to make his site more user friendly.

Have you looked at

IMHO, i see a significant flaw with services such as - you can't guarantee the testers will be in the same target audience as your client's target market.

Using a tool such as the one above will show him what his actual visitors do.

There's always GA and goal (free) ...
Although it sounds like isn't cheap, I've heard it's great (from someone very close whose opinion I trust).

Might want to check out Ethnio (, too. I've heard that's good.

Oh, and CrazyEgg is a no-brainer. It's not usability-testing in the sense that the above two are, but it will show you heatmaps of click and scroll behavior. It's worth its weight in gold

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