Joined
Oct 15, 2015
Messages
73
Solutions
1
Reaction score
20
I have a small business client who uses his personal cell phone as his only phone number. He doesn't yet have a GMB listing, but is eligible since he has an office location and a website.

He doesn't want to post his cell number online in GMB and in citations and suggested using a free Google Voice forwarding number instead.

I've never used Google Voice for GMB. Has anybody tried this with success? Since GV is another Google service, I'm assuming that G will connect the dots and perhaps see their GV forwarding number as a negative ranking signal compared to a non-GV number.

I have used RingCentral forwarding numbers for past client locations on GMB and that worked fine.
 
Joined
Mar 27, 2015
Messages
35
Reaction score
15
I use google voice for my GMB account that I forward to my personal line. I have not had any issues and have been using Google Voice for a couple years now.
 

JustinB

Member
Joined
Mar 7, 2016
Messages
79
Reaction score
19
The problem with GV is:
A. Number Availability
B. Numbers Looking Normal
I have found in different parts of the country and sometimes different states, no numbers available for Google Voice. On top of that if you get a number, it will look odd. I have two GV numbers and a Ring Central 800 number (actually it's 888), and if I want a normal number on demand, Ring Central is pretty affordable, I think $8 a month for local number add-ons. My clients are always remarking to me about how my numbers look different, "I have never seen that number from So and So city, but that's what my caller ID says".
 
Joined
Oct 25, 2013
Messages
752
Reaction score
286
If you're going to go the Google Voice route, make sure you check the number first to make sure it's not 'dirty'. That's a risk with any new phone number, but it I've had particularly poor luck with Google Voice in the past. Do a Google search for the number and see what comes up. If it looks clean so far, use the number for a month before posting it anywhere. If you don't get any strange calls from people wanting to buy drugs or something, then (and only then) you're good to go.

Google Voice has been on the downward slope for a while now by the way, and I don't know what it's chances are of being in existence for more than another year or two. I would personally also be very nervous about losing control of the number if Google decided to close shop and call it good, though that might just me being paranoid... I imagine Google would provide a way for people to transfer their numbers out. I know they currently do, just not sure what'll happen if/when Google Voice calls it good and closes shop.

I agree with Justin personally, if you must use a call forwarding number of some kind, a reputable call tracking solution of some kind might be a better bet, though obviously that's not going to be free.
 
Joined
Oct 15, 2015
Messages
73
Solutions
1
Reaction score
20
Thanks to everyone for the good advice.

James - your fears of losing control of a phone number make sense. Years ago I used a voip service called AT&T Callvantage. After purchasing a bunch of forwarding numbers to be used for expensive print Yellow page ads for a client, AT&T decided to disband the service. They only had provisions to port out the main account number and not the additional forwarding numbers. That was not a fun experience!
 
Joined
Oct 25, 2013
Messages
752
Reaction score
286
Exactly... once that number's out there as part of your NAP, you want to make sure you OWN that number, and that no ugly surprises can damage an asset you've spent time and money building.
 
Similar threads
Thread starter Title Forum Replies Date
M Can I Use Google Voice for Google My Business Phone Number? Google My Business & Google Maps 2
Michael Charvet Google Voice Number OK for Local Listings? Local Search 3
H Google Guaranteed and Voice Search and Local ads Google My Business & Google Maps 14
Tim Colling Home Care Voice Search Optimization: Alexa Echo Show 2 vs. Google Home Hub (The Winner is Yelp) Local Search 4
Linda Buquet Pigeon Strategy :: Local Voice Search :: Google Review Tips :: Local Influencers Local Search 1
david.victor Attribute used as Category by Google on Maps NAP, Categories, Dashboard Data 0
M Google Search Console Errors "Coverage and Breadcrumbs"? Google My Business & Google Maps 0
Lachlan_Wells Accept/Discard Google Updates - Does this feature work for you? NAP, Categories, Dashboard Data 2
E "Duplicate" Profile That Google Claims We Already Manage? Google Duplicates & Merges 1
T Can a Credit Union Create Google Posts Without Falling Under Prohibited Content? Google My Business & Google Maps 2
djbaxter Google My Business Bug Dropping SAB Businesses In Independence, Kansas Service Area Businesses 0
JamesGreenaway Google Insights query Google My Business & Google Maps 1
RobertCarnitas Google Posts Live on GMB, But Not Showing in GMB Dashboard Google My Business & Google Maps 1
rickvidallon How Do You Access The Buttons In Google My Business For Online Services? Local Search 4
NexstarNickR Google Star Rating: LSA vs. GMB All Things Google My Business [PRIVATE] (LocalU) 2
Phil Rozek Google Maps reviews get "New" label for reviews less than 1 month old Local Reviews 5
JoyHawkins Get Live Inventory Displayed on Your Google My Business Listing Google My Business & Google Maps 6
JoyHawkins Google Testing 2-Packs on Mobile Google News: Important Changes & Features 4
Paul Gregory Google Maps default location bias distance and the Google Maps Places API Google Algorithm Discussions 2
Chris Ratchford Google Analytics - setting up goals for click-to-call Organic SEO 2
L Google ranking in Legal Field Organic SEO 1
Cherie Dickey Something funny going on in Google Maps... am I missing something? Google My Business & Google Maps 1
hajnasiewicz Google Marketing Kit: Create Video Local Content 3
S Google LSA Lead Board - How to manage? Paid Search and Local Service Ads 1
krystaltaing Google My Business Bulk Verification Limit Reached? Multi-Location Issues 0
K Unable to get verified in Google for SAB Local Search 14
Matt Chauhan Google Maps showing category that doesn't even exist Local Search 1
djbaxter Brightlocal Tool shows Large Google Local Search Algorithm Update March 10, 2021 Google Algorithm Discussions 1
D Local Services and Google my Business Paid Search and Local Service Ads 2
F Google Maps Citation confusion? Google My Business & Google Maps 3
K Google requiring storefront photos Google Duplicates & Merges 4
Rich Owings Google community challenge to update 100,000 businesses Google My Business & Google Maps 0
cleverlyengaged Advice on Landmarks/POI/Unclaimed Google Map Locations? Google My Business & Google Maps 6
R What steps should I take to get my suspended and denied Google My business approved? Help & Support for Google Local 1
Jac Google My business Photos - Uploaded but not reflecting on contribution page Google My Business & Google Maps 3
AndySimpson Google My Business Opening Date - What Date Should You Use? Google My Business & Google Maps 2
Lanerizz Google Analytics 4 Organic SEO 1
M Google Local Services Ads - Lack of Leads Paid Search and Local Service Ads 14
rustybrick Google Local ranking update? Google Algorithm Discussions 12
harmony How Does Google Choose Service Options in a Review? Local Reviews 6
abbiebeltran Google Reviews Now Have 'Service-Testimonial-Tags' at the Top Local Reviews 1
Tim Colling I'm getting calls from "Google Maps" at 650-206-5555, asking about clients' hours - are they legit? Google My Business & Google Maps 14
JoshuaMackens Google Posts & Ranking Local Search 10
A Listing suspended due to account manager spamming? Google advise to create new GMB Local Search 13
djbaxter Webinar Get together with Google Search at Search Central Live - February 23, 2021 Events 0
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 4
Professor M Google slapped in France over misleading hotel star ratings Google News: Important Changes & Features 0
D Google Spam Fighting Question Google My Business & Google Maps 6
C Fake google reviews on google my business Contact Us Messages 2
U Google showing location of Service Area Business Service Area Businesses 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom