So we were doing an audit of one of our client's GMB listings (NOT LOGGED IN) to make sure they were appearing properly on Google Search & Maps. One thing we noticed was user edits are showing up in the knowledge panel of their verified listings. For example, a user suggested the phone number should be something else. I was shocked at this as to why Google would display these edits without first notifying us in the GMB dashboard. We thought it was some weird thing until last night at home I was looking up a business (unrelated to work) and saw the exact same thing. A user edit suggesting a different category. I have attached the photo with with the edit.
Now why the heck would Google display such edits on a verified listing and override what the business has? This is very worrisome to us as an agency because we would have not known about these suggested edits by users as they are NOT in the clients dashboards. The only way we came across them was doing manual searches. We obviously do not have such bandwidth to be checking these manually. We rely on Google notifying us. If Google is going to take a user's suggested edit over our verified info, what the heck is the point of the GMB dashboard?
Now why the heck would Google display such edits on a verified listing and override what the business has? This is very worrisome to us as an agency because we would have not known about these suggested edits by users as they are NOT in the clients dashboards. The only way we came across them was doing manual searches. We obviously do not have such bandwidth to be checking these manually. We rely on Google notifying us. If Google is going to take a user's suggested edit over our verified info, what the heck is the point of the GMB dashboard?