Joined
May 21, 2013
Messages
61
Reaction score
25
I have a heating and air conditioning client who purchased another HVAC company and has moved into the "old" company's physical location. Due to his increasing business success and growth, my client has moved many times in the past. It's been a challenge to get most of his online directory listings updated to what has been, up until now, his current address. So, now we have another move.

My question has to do with what to do about the GMB listing for the "old" company that was purchased. I don't really want the business marked as "Permanently Closed" due to the fact that there is still an HVAC company in that location, just with a new name. The old company only has one 4-star Google review, with no verbiage at all.

Should we request "ownership" of the old listing, update the name to the new name, and then ask Google to merge the listings?!?

Thanks in advance for your recommendations.
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Top Poster Of Month
Joined
Jul 19, 2012
Messages
3,792
Solutions
4
Reaction score
1,928
Hi Kathleen, you could try to update the old listing and request merge but more often than not Google won't do it because they can see the edit history on the listing and will go with the old information.

What you can try is reaching out to GMB support and explaining that you purchased the business and took it over. And now you need the listing removed from maps because it causes confusion for new customers and would cause more confusion if marked closed. This works, but depends on the support rep.

Let us know how it goes.
 
Similar threads
Thread starter Title Forum Replies Date
R Rankings really low after suspension and delete/recreate of GMB Listing Google My Business & Google Maps 0
Hammer GMB listing, can't find out who owns or request access All Things Google My Business [PRIVATE] (LocalU) 5
J Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end ) Google My Business & Google Maps 1
greenworld_ Adding a new location extension for a separate GMB listing Paid Search and Local Service Ads 1
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1
1 GMB Listing Disabled after updating address... Google My Business & Google Maps 12
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
Scott Rawlins GMB Listing in Greece Google My Business & Google Maps 4
RobertCarnitas GMB Spam for 'Located In' business - Does it affect the GMB listing for the business that is located inside it? Spam on Google 3
D New GMB listing possible due to acquisition of company? Service Area Businesses 3
Jen Currier Would you set up an Architect client with a Hybrid/SAB GMB listing if the location was residential? Service Area Businesses 2
jross Incomplete GMB Listing Error? Google My Business & Google Maps 3
Annika Neudecker Mysteriously vanishing GMB listings Google My Business & Google Maps 5
A Listing suspended due to account manager spamming? Google advise to create new GMB Local Search 13
NickB-Tampa Should all the phone numbers on the landing page to our GMB listing be included in the structured data? Google My Business & Google Maps 2
FriarTuck00 Question Regarding GMB Listings and Phone Numbers Multi-Location Issues 3
Professor M Is Google thinking of adding payment capabilities to GMB listings/website? Google My Business & Google Maps 2
C Changing website on GMB listing seems to have caused massive a loss of traffic :( Moving or Name Changes 1
B GMB listing missing from search, dashboard and GSC. Yikes!!! Help & Support for Google Local 3
J Wrong GMB Listing Appearing when Searching for Physician by Name Google My Business & Google Maps 4
brownaddesign Help with Bing Places - Accidently imported all our GMB listings Local Search 3
E What is the Click Through Rate / Conversion Rate for GMB or Local 3 Pack listings? Google My Business & Google Maps 3
M Google changes client's 5 year old, verified GMB to a duplicate listing Google Duplicates & Merges 7
IanJohnson Office destroyed in hurricane, what should we do about the GMB listing? Google My Business & Google Maps 1
abbiebeltran Disgruntled former employee leaves 9 1-star reviews and counting on GMB listing Local Reviews 5
L Recently verified GMB listing not showing much info Help & Support for Google Local 6
RogerM Auditing a GMB listing NAP, Categories, Dashboard Data 3
Koray Tuğberk GÜBÜR GMB Listing Services and Products Local Search 6
nathangdavidson Is having more than one GMB listing actually against Google guidelines? Spam on Google 9
C GMB Listing Hijacked Google My Business & Google Maps 3
NickB-Tampa Should a physician's assistant have their own GMB listing? Google My Business & Google Maps 7
J De-emphasizing a Physician's GMB Listing Local Search 4
DanielTexasLira Business acquires another business. Should I rename the old GMB listing or label it as "Permanently Closed"? Google My Business & Google Maps 2
lukeelliott Using DNI Call Tracking With Website Connected To A GMB Listing Google My Business & Google Maps 1
Koray Tuğberk GÜBÜR Google Doesn't Show a Proper Knowledge Panel with GMB Listing Multi-Location Issues 8
Travis Van Slooten Hard Suspension of GMB Listing: Multiple Businesses at Same Address? Google My Business & Google Maps 9
Jeffrey GMB Listing Not Showing For Direct Searches Google My Business & Google Maps 7
Barb Davids GMB Listing vs Local Schema Google My Business & Google Maps 8
T Separate GMB listings for head office/factory and factory/showroom Multi-Location Issues 3
ganapathy Default Google Ads Extension Phone Number (Advanced information section) in GMB Listing Google My Business & Google Maps 2
Tim Colling Matterport 3D Virtual Tours in GMB listings? Google My Business & Google Maps 6
Kevin Marshall GMB Listing Ownership Hijacked Google My Business & Google Maps 4
A Can you add images of Cannabis to GMB listings? Google My Business & Google Maps 3
NickB-Tampa Issues with transferring GMB listings Google My Business & Google Maps 2
djbaxter SEO Company Sabotages Ex-Client's GMB & Maps Listing Google My Business & Google Maps 0
Justin Mosebach PSA: Attempts to hijack listings (don't ignore these GMB notification emails) Google My Business & Google Maps 4
Tim Colling How to find the email address of another User on a GMB listing Google My Business & Google Maps 3
Rich Owings Is anyone having trouble adding users to GMB listings? All Things Google My Business [PRIVATE] (LocalU) 5
LakewoodSEO Height listed in GMB profiles? Google My Business & Google Maps 1
Jeffrey Review count on Ad is different then review count on GMB listing Google My Business & Google Maps 5

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom