What's the magic words? Service area edits is rejected systematically and can't get through support to a person

[JS Girard]

We have a client with a VERY wrong city included in the service area. I'm talking "french city included in the service area of a north american business" levels of wrong. However, the business is also in one of those weird limbos where the address is hidden, but not entirely hidden within Google's backend systems (it's visible in the drop down to select the GBP in the seek help form, but nowhere else), and that makes it impossible to make any alteration to the service area (it's a side effect of tehse situations I've noticed on otehr profiles, though this specific variants is one I had not encountered before).

This edit has been rejected every single week since june:

Two attempts at getting through support have bounced back with the dreaded "We don't understand your problem, so don't even think about answering this email lol" generic and useless response. What's the frickin' magic words I must use so that Google will stop preventing me from removing a violation of their own damn rules??

 

[ElizabethRule]

I would 100% go to the community forum with this, seems like a bug and if support gives you the no reply email, there is no other way to get them to look into it than the forum Sign in - Google Accounts

 

[JS Girard]

@ElizabethRule

This comedy of error just keeps getting better and f***ing better. Now the Google help forum won't let me start the thread. *headdeask*

ETA: nevermind. It seems my adblocker was getting in the way of captcha.

 

[JS Girard]

It went on for two months and now it's been locked with no actual answer at any point

Like, not even a "this is getting escalated" just silently shut down the thread.

*sigh* Gogole is a functional business, y'all.

 

[BSDChicago]

It went on for two months and now it's been locked with no actual answer at any point

Like, not even a "this is getting escalated" just silently shut down the thread.

*sigh* Gogole is a functional business, y'all.

I've had the "problem occurred" problem on the help forums as well. There's a word or words in your post that the algorithm doesn't like.

I agree though, complete garbage. Can't wait for the inevitable where I can stop worrying about Google the same way I stopped worrying about Facebook.

 

[JS Girard]

I've had the "problem occurred" problem on the help forums as well. There's a word or words in your post that the algorithm doesn't like.

I agree though, complete garbage. Can't wait for the inevitable where I can stop worrying about Google the same way I stopped worrying about Facebook.

It was worse than that, I actually had a product expert answer... and then nothing else happened after that.

 

[JS Girard]

Final update on this case. One of my coworker got sick of the situation and just made the address visible, figuring that either a) it fixes the address-not-truly-hidden problem, thus allowing us to remove the area, or b) we can ask them to remove the stupid sector during live call verification if it still auto-rejects on the de-verified profile.

We were lucky and no revalidation was requested. Service area was fixed, and address hidden again.