WhatsApp Link Tip

[jrobbins]

Thank you Stefan. I am checking regularly and still not seeing it on my "stateside" GBP on my Iphone. From top-to-bottom mine shows:

Open Closes....
Address
(no Whatsapp here)
245 Reviews
Number
...
...
...

 

[jrobbins]

Just checked today and my Whatapp is still not showing on mobile. Anyone "state-side" see it?

 

[Stefan Somborac]

@jrobbins - Can you share the URL of the profile you're looking at?

 

[Marcin Karwowski]

I also have the same problem. Regardless of whether I am viewing profiles located in the EU or the USA (which have Whatapp set). As a user, I don't see these options.

 

[Stefan Somborac]

@Marcin Karwowski - If you can share some URLs here, maybe community members can check them from various places around the globe. Maybe we can spot a pattern. (E.g. maybe it has to do with geography, maybe user account, maybe on some profiles and not others... I suspect it's this last one)

 

[Marcin Karwowski]

@Marcin Karwowski - If you can share some URLs here, maybe community members can check them from various places around the globe. Maybe we can spot a pattern. (E.g. maybe it has to do with geography, maybe user account, maybe on some profiles and not others... I suspect it's this last one)

Sure. Thanks @Stefan Somborac

Here are two sample profiles that have Whatapp set up

Google Search

Google Search

 

[Stefan Somborac]

I see the WhatsApp link!

Details:

• Location: Canada
• Browser: Chrome
• Platform: Desktop (Mac) but using DevTools to put the browser into mobile view

 

[Stefan Somborac]

If I use a VPN to spoof my location to Poland, the WhatsApp link disappears!

So, it looks as though it might be geography-dependent. It would be nice to get confirmation from forum users based in Poland!

 

[Marcin Karwowski]

I am also researching this topic live in Europe and Poland. I literally check dozens of profiles from different countries where it is being implemented every hour. From what I have noticed, making the chat option available in the profile editing in a given country is a separate issue, and the visibility of the chat for users from outside is a separate thing.

So in my opinion we have two aspects here:
- chat made available in a given country/region and configured in the profile
- chat visibility for users from a given country/region

These two functions and dates are not consistent.

Thanks @Stefan Somborac for this test. I'm curious about other people/locations.

As I wrote earlier and this theory may be true, making the Chat feature available in profile editing in a given region does not go hand in hand with making it available to users in the same region.

 

[Stefan Somborac]

making the Chat feature available in profile editing in a given region doesn't go hand in hand with making it available to users in the same region.

Agreed. I believe that is one of the "pains" associated with rolling out a new feature.

 

[Marcin Karwowski]

I see that today Chat is already visible on all profiles that I have checked