Which GMB support options are currently functional?

[MiriamEllis]

Good morning, everybody!
Just an informal question to see which GMB support options you are currently finding to be functional. I recently saw someone mention that they were given the chat option when trying to contact Google about a local business need, but I have not personally seen that option in at least a year. So, what options still appear to you to be staffed (Twitter, Facebook, GMB support via email, GMB support via chat, etc.) and what are response times looking like for you these days (days, weeks, months)? Thanks for any replies!

 

[Norbert Z.]

Hi Miriam, follow this link.

https://support.google.com/business/gethelp

 

[djbaxter]

Hi Miriam, follow this link.

https://support.google.com/business/gethelp

Your link seems to be a contact us link for Google. I'm not sure that it addresses @MiriamEllis' question.

 

[Yan Gilbert]

Social support is still gone.

Email is available, and using that link above if you go through the steps sometimes you will get chat support depending on availability. Not sure the turn around time right now.

 

[MiriamEllis]

Thanks for the replies!

 

[JoyHawkins]

I have yet to get chat as an option but know others that have.

 

[georgenenni]

I've gotten chat, and have customers that have gotten chat. Typically M-F, during EST business hours, and questions regarding merging duplicate listings. Hope this helps!

 

[Vijay Marathe]

Chat option was not available for a while but it seems that it has been reactivated.

Thanks for this post Miriam!

 

[Chris CCMM-STM]

Hi guys, I just want to ask if anyone here knows if GBP (former GMB) chat or call support has been reactivated or is still Email only support? Thanks

 

[JoyHawkins]

Yep, chat is definitely back up and running. Not sure about phone support as I never use it.

 

[Chris CCMM-STM]

Thanks for the reply @JoyHawkins

Hmmm I got EMAIL as the only option:

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Do you have any workaround to get into the Chat option? Email support is too slow to respond, Thanks

 

[JoyHawkins]

I would try a different option on the form or time of day.