Why Are My GMB Images Not Getting Approved, Even Though They Meet The Size And Quality Requirements?

[shelbykoch]

Anyone having issues with GMB images not being approved? On two different accounts every image except the logo is not being approved. They're the correct size and good quality. I tried with stock photos and those aren't being accepted either. Doesn't matter if I do one at a time or 10, they never go through. Anyone know why this is happening?

 

[ElizabethRule]

I have not seen this happening on any listings, I asked some colleagues and nothing for them either. Could be an issue with your account, have you tried uploading images to these listings from another G account?

 

[shelbykoch]

I haven't tried that. I just thought it was odd it's been on multiple clients' accounts.

 

[ElizabethRule]

Try that and if the issue still persists let us know

 

[JS Girard]

I assume these are not brand new listings? Mike Blumenthal has pointed out that Google shows the "not approved" tag for images that are merely waitig approval. In my experience, a newly verified profile takes 2-3 days before new pictures are shown.

 

[shelbykoch]

No, they are not brand-new listings. Once I upload them, they say pending and then after a minute or two they say not approved. I believe I went ahead and deleted them right after, but do you think if I leave them for a few days, they will be approved?

 

[JS Girard]

No, they are not brand-new listings. Once I upload them, they say pending and then after a minute or two they say not approved. I believe I went ahead and deleted them right after, but do you think if I leave them for a few days, they will be approved?

there is a real possibility. Running them through the Vision AI to see whether they trigger safesearch may also be a good idea (we had anatomical diagrams trigger gore warnings before, for example).

 

[shelbykoch]

The photos are for a painting company and for a marketing agency so they shouldn't be triggering anything. Do you know of a free platform to run the images through?

 

[JS Girard]

The photos are for a painting company and for a marketing agency so they shouldn't be triggering anything. Do you know of a free platform to run the images through?

The link I shared lets you test images. You need to scroll down and it shows a "try API" widget. You'd be surprised what may trigger. We once had a photo of a red armchair in a beige hallway rejected repeatedly until we thought of putting it in greyscale...

 

[cleverlyengaged]

Note, that I am having the same problem and it seems to be a recent problem. One is a new profile, but the other is an existing profile that is 3 years old and is fully verified.

 

[JS Girard]

Note, that I am having the same problem and it seems to be a recent problem. One is a new profile, but the other is an existing profile that is 3 years old and is fully verified.

New profiles have a delay of 2-3 days before new pictures actually show. I don't recall if they fixed the fact the message shows "rejected" instead of "pending" in the interval (so until that delay has passed you can't be actually sure if they are ACTUALLY rejected).