Recent content by aputtock

Hi community, I have a listing here that we have escalated with Google Support multiple times. It's a spa but the category keeps being 'edited' to bathroom supply store. Google support will temporarily revert the category but it won't even last 24 hours before the 'bathroom supply store'...

Hello all, Has anyone had this experience with Video Verification? We were going through the process for a well established contracting business that does not receive mail, and while we were providing Google Support with the following proof: - Storefront video - Video of branded vehicles -...

Yes we will have to do that. It's just unfortunate because we aren't able to just send an access request to these listings now, as that was our main way of doing that. So my fear is that I will create a duplicate listing for a listing that the business owner ACTUALLY owns in their account...

Hey there, I get it - I've been there! If clients are managing them, try setting them up a @gmail.com account with their current email address. It looks like this: That way they can log in with their normal credentials. They might be more likely to log in if it's an email/password combo...

Around 2017, Google prevented the old route that I used to take to request access to hidden address listings. Luckily, I found out there was another way (basically pasting in a link, and copying in the CID to the space with the 0000's). I was AGHAST today when I discovered that this link is...

Terrible advice, that's basically spam, and the reason why virtual offices are constantly flagged.

Update - Figured it out but I can't remove my post :o It's the 'add a label' feature! :D

Hello community, This is a very strange situation. We have a GMB here with a business name that is showing up like this: That is NOT the name on GMB. The business name is actually in brackets (redacted). What is this 'tagline'? And where can we find it on the back end of the listing...

Hello all, Wondering if anyone has seen this option when someone requests access to your listing: Normally, the options would be 'Grant Ownership' and 'Reject Request', but some requests seem to give us no options. And Relinquish Ownership seems exactly the same as Grant Ownership, IMO...

Also this one.... It's removing all sorts of information :o

Update, this is still happening on a massive scale. Even listings that we consistently update to have the proper category keep getting reverted to these weird categories that Google suggested. Example: GMB support has been super unhelpful for this particular issue. Wondering if anyone else is...

Hey community! My team and I keep coming across an issue where clients are not responsive when their listings are requiring Re-Verification (either for address update or otherwise). What ends up happening is that we run out of PIN attempts. The only way we know to get this listing live is to...

Oh, thats scary. We have done that (it’s a lot of listings!) so fingers crossed. @Colan Nielsen thank you a million times for taking the time to look into that. You rock #SEOhero

@LewisSEO If you actually call the number, you get a menu. 1 is AdWords, yes, but 2 is GMB (formerly, Google Places). Not sure how long it will be working for if they are disabling phone support.

Interesting - Does that listing show up in the dashboard with a Google Update notification, like this: