More threads by aputtock

Aug 21, 2017
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Hi community,

I have a listing here that we have escalated with Google Support multiple times. It's a spa but the category keeps being 'edited' to bathroom supply store.

Google support will temporarily revert the category but it won't even last 24 hours before the 'bathroom supply store' category is back.


Does anyone else have experience with dealing with this type of issue? How can we resolve this? It's such a bad category :(

Thanks all!
Are you using a service that syncs citations, such as Yext? That is a common cause of something like this.
I'm going to take a wild guess and suggest that this listing was most likely created by a GMB verification service that initially had the listing verified with an "easy category" such as "bathroom supply store" and then made the change to massage spa. Now, Google is reverting it back to what it was originally created as.

Make the change in your dashboard and get on the horn with Google Chat Support. They can usually change it if they can see the suggested change in your dashboard.

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