Recent content by barbmcgrath

The latest Shopify updates are overwriting the theme.liquid files and removing all tags added. Curious if anyone found a work around for this overright? Tx! P.S. We tested it and the tags were gone as soon as the client updated.

When our client clicks on the link from his phone or laptop to verify his listing, he is taken to a qr code. He scans it and comes back to the screen to click Verify. We checked that he is logged in with the correct account. We added a 2nd email address to the listing and tried to verify with...

Curious if contacting support worked out? We did. Twice. And both times we received an auto responder that said they did not understand our question.

Well this is a new one! The business uses a legit website address. Nothing inappropriate or sexual about it. The are an auto repair shop. Their address ends in .com. Has a security certificate installed. We tried for a week to add it to GBP and were declined everytime. I finally add the .ca...

Hi folks, a colleague needs a hand with a client in Connecticut on their GBPs. Please post below. I *believe* this is just a small job but may open the door to more. The client is in the Bethel area and is very uncomfortable with technology. Barb

See that's the funny thing - we found this link by accident! (Spaces added to make it not be a live link.) h t t p s://business. google. com/ photos/l/ 1010000000000121

From Google search if I go to my own listing, click Edit Products, I get this crazy URL. When I replace products with photos at the end of the URL it just reverts back to products...

One of our clients sent us a link to the photos on their listing. We can see all of the photos they've uploaded or we've uploaded. We'd like to access this for all of our clients BUT no where in the 1st clients link or in other clients links can we match up the "id" number. I can see it at the...

Just curious how everyone else is managing the sharing for GBPs. We have an "agency" account IE we add our GBP profile number to client profiles as an Owner but the email address associated with it is also used by one of our team. By everyone accessing GBPs via that account, they also have...

In GMC, the account shows that GBP is linked but Products are not syncing. We've disconnected and reconnected twice but nothing has changed. Anyone had this happen and find a solution? A search in Google Support comes up with nothing.

We tried to contact support but they say we are not associated with the business so will not provide support. We gave them a contact within the business to verify our affiliation and they did not even attempt to verify. :( We are literally going in circles and Google's own pics of the business...

Is anyone else going in Circles with Google on claiming lately? We repeatedly get the message, "If the owner does not respond within 5 days, you will have access to the listing..." but nothing happens!! We are never granted access even tho the client's GBP Manager has 15 additional listing with...

Is it just me or does anyone else find the $600 ad credit misleading? Point #5 says ad accounts must accrue (or spend) $600 within 60 days. But point #7 says it expires in 60 days. Which is it?!

When Google calls the phone does not ring. We need to get the call unblocked.

Hey Jeff, thanks. Industry is an insurance office. The current owner purchased the business about 3 years ago but never claimed the listing. The phone was ported from a provincial carrier over to the current VOIP provider shortly after. I don't know yet who the current carrier is - but will...