eyecon.moments
Member
- Joined
- May 14, 2026
- Messages
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Hi everyone,
I am desperately seeking help from a Product Expert to escalate a broken support loop. I am a wedding photographer and videographer based in the UK, and I've lost 102 genuine client reviews due to what is clearly a sync glitch, but standard support is refusing to look at it.
Business Name: Eyecon Moments
Profile ID: 13751439681552775219
Case ID: 8-7612000040504
The Timeline:
My profile was suspended and then successfully reinstated.
After reinstatement, only 11 out of my 113 reviews reappeared. 102 are still missing.
I opened a ticket to get the remaining reviews synced.
Standard support has now closed my case, stating that the 102 missing reviews "violate Google policies."
As you know, 102 real, detailed wedding reviews do not suddenly violate policy overnight. This is the known issue where the automated spam filter incorrectly flags legitimate reviews during a reinstatement sync.
I have attached a screenshot of support's refusal, along with screenshots of a few of the missing reviews to prove they are legitimate, detailed experiences from real couples.
Can any Diamond or Platinum Product Experts please help me escalate this to the engineering team for a manual review? This glitch is devastating to my business, and Tier 1 support has completely walled me off. Thank you!
I am desperately seeking help from a Product Expert to escalate a broken support loop. I am a wedding photographer and videographer based in the UK, and I've lost 102 genuine client reviews due to what is clearly a sync glitch, but standard support is refusing to look at it.
Business Name: Eyecon Moments
Profile ID: 13751439681552775219
Case ID: 8-7612000040504
The Timeline:
My profile was suspended and then successfully reinstated.
After reinstatement, only 11 out of my 113 reviews reappeared. 102 are still missing.
I opened a ticket to get the remaining reviews synced.
Standard support has now closed my case, stating that the 102 missing reviews "violate Google policies."
As you know, 102 real, detailed wedding reviews do not suddenly violate policy overnight. This is the known issue where the automated spam filter incorrectly flags legitimate reviews during a reinstatement sync.
I have attached a screenshot of support's refusal, along with screenshots of a few of the missing reviews to prove they are legitimate, detailed experiences from real couples.
Can any Diamond or Platinum Product Experts please help me escalate this to the engineering team for a manual review? This glitch is devastating to my business, and Tier 1 support has completely walled me off. Thank you!
