david.victor

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Jul 5, 2020
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I'm curious if anyone out there has had success using the Street View app on your smartphone to post the 360 degree photos that it lets you take.

I thought it would be a fairly straightforward process, but even though I've published a few both in Street View and then in the GMB app itself, nothing is showing up.

Welcome any insights from those with experience!
 

Matt Casady

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The few times I've done this the 360 photos showed up just fine.

Are you using the Street View app to take and post the photos then or using the app to import 360 photos you've already taken on your phone?
 

david.victor

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Jul 5, 2020
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Thank you for your reply, Matt.

Yes, I'm using the iOS Street View app to take and (hopefully) publish the photos.

StreetView behaves very oddly. For example, if I'm in Street View, and I click on one of my the photos I took, it just spins-and-spins-and-spins on a black screen, never showing the photo...

Then, on the little "pull up" white screen below it, I see my login name, the name of the business, the city and a satellite map, then the text "1 views * Maps rejected"

No idea what's going on....
 

Matt Casady

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That does sound odd! I wish I could replicate it but the app appears to be working fine on my Android right now.

Here are some possible things you could try (you might have tried some of these already):
  • Uninstall then reinstall the Street View app
  • Try the Street View app on a different smartphone
  • Try taking and posting the photo signed in to a different Google account
  • Take the photo with a different iOS 360 photo app and try importing it into the Street View app
  • Make sure your location permissions are enabled for Street View so Google can verify you are actually at the business you are trying to post a 360 photo of
 

david.victor

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Jul 5, 2020
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Thank you, Matt! I tried #1, no difference. I only have one phone, and everything I do on Google is through the same account, so #2 and #3 sound problematic.

I'll poke around for another 360 photo app...

All permissions that can be enabled are enabled.

Thanks again for your help, Matt! I really appreciate it. :)
 

david.victor

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Jul 5, 2020
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Now I bought a new iPhone 12. Checked everything, re-installed Street View, made sure privacy permissions were correct. It's doing the exact same thing as my previous iPhone X.

Tried logging in as a different Google account too; same problem: black screen, spinning white wheel in top left, little satellite view at bottom that, when you pull it up, says "X views * Maps rejected".

What the heck?
 

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