I know this thread is a couple months old...but I thought sharing my experience might help someone coming across this...
Something strange has been going on at Advice Local the past 18 months or so...We had over a hundred of our clients in their system. Their system simply wasn't working. They didn't do what we were paying them to do - claim/maintain listings in on their network of partner sites. Their support was non existent. We'd call and call our rep, and she was always not working that day or something...we'd leave messages, never got call backs.
It's like they didn't want our business...because the weird thing was that they stopped charging us, too.
Background: We started doing it all manually ourselves - about 50 or so directories -one at at time-for every single client. Then we went with Moz about 3-4 years ago, and kind of found out it wasn't a very robust solution at all...they hit the major ones of course, but only a couple directories and aggregators. That's when we found Advice Local - everything seemed to go pretty well the first year or so then their s#!t fell off the cliff.
We USED to have them as a vendor and lets just say--it was challenging 24/7 and they are no longer a vendor . THey outsource ALOT of things.