Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,766
Solutions
4
Reaction score
1,909
Not sure if this is common knowledge but it looks like the Google Offers feature is not available for SAB's.

Google Offers is not available for businesses like yours. Offers aim to bring customers to your door and since you selected to not show your address on your maps listings this product isn't the right match for you.


​What do you think about that?
 

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,884
Solutions
12
Reaction score
1,451
Thanks, Colan. That was news to me.

What a paranoid, idiotic policy. Who cares if a business owner has a door? If the people at Google think owners of service-area businesses somehow are more likely to game the system, then Google should make the requirements tougher.

Google Offers suck, though, so at least it's not a big loss for SABs.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Not sure if this is common knowledge but it looks like the Google Offers feature is not available for SAB's.

Google Offers is not available for businesses like yours. Offers aim to bring customers to your door and since you selected to not show your address on your maps listings this product isn't the right match for you.


​What do you think about that?

I agree with Phil. Bad policy. House cleaners, carpet cleaners and plumbing companies as well as many other types of SABs use coupons. It's like the policy makers at Google live in ivory towers and don't live in the real world. Don't they ever need carpets cleaned? Garage doors fixed? Don't they ever shop for services and look for deals? I don't see why SABs should be excluded.

And that wording is a little abrasive to me and shows a clear bias against SABs.

I've seen this policy in Google help docs or somewhere. Was searching Google to try to find it. Found a post at Mikes back in Jan from a SAB that got the exact same message. So it seems to me it's not just one rep having a bad day, but must be company approved messaging. Again I don't work with SABs myself, so am not defending anyone based on any type of personal agenda. It just does not seem quite fair to me.
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,766
Solutions
4
Reaction score
1,909
I agree with both of you. Totally unfair and out of touch with the real world.

Linda, to get this message you just have to click on the "Offers" tab within the Google Places dashboard of an SAB.

So it seems to me it's not just one rep having a bad day, but must be company approved messaging. Again I don't work with SABs myself, so am not defending anyone based on any type of personal agenda. It just does not seem quite fair to me.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Oh assumed that was support rep email.

That was in-product messaging??? Wow!

Now that messaging sounds even more derogatory and prejudiced.

Comes off sounding like a back-of-the-bus message. "Front seats are not available for 'people like you'. People like you need to sit at the back of the bus."

Why not just say it professionally and to the point?
"Offers is not available for service area businesses with address hidden."

Still do not agree with the policy, but the current wording is just wrong to me.

Plus it's not like they are "choosing" to hide address. In most cases they would rather show it but are being forced to hide it due to Google policy.
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,766
Solutions
4
Reaction score
1,909
Well said Linda. I feel like it's a great opportunity for any business to utilize the offers feature.

I disagree with Phil (for once), and I actually think the Google Offers is a pretty good feature. With the small number of listings we have used them on they have seen some business directly from it.
 
Similar threads
Thread starter Title Forum Replies Date
C Another Burn For SAB's? Service Area Businesses 5
S Old Listing Hijacked by another business Spam on Google 2
lincolnchan What to do when one business acquires another and moves into their location? Google My Business & Google Maps 5
ChristianRdz Redirecting a ranking page to another site Organic SEO 4
A GSC request indexing feature is currently disabled. Is there another option to request indexing? Organic SEO 1
DanielTexasLira Business acquires another business. Should I rename the old GMB listing or label it as "Permanently Closed"? Google My Business & Google Maps 2
ashikjibon Can I create another GMB page by using the same Business name? (Different Location) Multi-Location Issues 4
Tim Colling How to find the email address of another User on a GMB listing Google My Business & Google Maps 3
Nikki Stine One SAB purchases another SAB, has reviews on both GMBs - possible to merge? Service Area Businesses 2
P Existing location is from another brand Google Duplicates & Merges 2
djbaxter Another option? Update your cancelled or postponed events with Schema Google My Business & Google Maps 0
Shelly Opinions wanted: Answering Q&A on another GMB panel (within a different category) as a business in the same town Google My Business & Google Maps 8
M Another Map shake up? Google My Business & Google Maps 11
JaredCaraway Another business is using my client's name - best course of action? Google My Business & Google Maps 3
LauraUK Recovering reviews that have been ported to another listing- help Local Reviews 3
Jen Currier Can Facebook Reviews be moved from one Company Page to another? Local Reviews 2
M Sharing the Exact Same Address As Another GMB? Google My Business & Google Maps 6
rhowe If you have a physical location for one brand, but open another ecommerce store, can you set up a GMB listing? Service Area Businesses 7
georgebizpro Redirect https domain to another https website Organic SEO 11
Zhivko Location within another location Google My Business & Google Maps 7
djbaxter Davis tried to register another account Mod Squad 0
Ross Barefoot Another returning prodigal Introduce Yourself - We're Friendly 5
H HVAC company bought another company - keep website open? Local Search 5
djbaxter Another long weekend in Canada Break Room: Chat and Off Topic 3
HangTenSEO Another Call Tracking Setup Question Citations 2
G My GMB is not in the first page another company is alone in the right page of search Google My Business & Google Maps 2
M Another Business Using Client's Domain On Twitter Mobile & Social 2
H ANOTHER G+ page merging post! Google My Business & Google Maps 1
Caroline How to advise clients with a SAB that ranking in another location takes time! Consultant's Corner 4
L Another Multi-Location SAB Question... Service Area Businesses 5
LloydDobbler Another Multi-Location SAB Question... Service Area Businesses 5
R Citation Strategy For When One Company Buys another Business? Citations 10
JoyHawkins Another Huge Article Exposing Spam Tactics on Google Maps - Connected to Scientology Google My Business & Google Maps 13
L Testing local pack rankings as if searched from another neighborhood of the city Local Search 6
P Google no longer shows ads on right side, adds another ad spot to the top of the SERP Local Search 1
L Booking dot com claiming a businesses listing on another directory Local Search 4
Linda Buquet 7 Pack Spotted - Another Display Change: Reviews Gone and TONS More Local Search 0
Linda Buquet NO Reviews or Stars In The New Local 3 Pack - Yet Another Google Test? Google My Business & Google Maps 4
Linda Buquet Another New Local 3 Pack Click Through / Heat Map Study - Mike Ramsey Google My Business & Google Maps 3
Linda Buquet Another Local SERP Display Change or Test - Reported by Colan Today Google My Business & Google Maps 12
Margaret Ornsby Another reason to update your business hours Local Search 2
L Homepage ranking for one location - how to expand to another city? Google My Business & Google Maps 2
Linda Buquet Google My Business Locations (Bulk Upload) Gets Another Update Google My Business & Google Maps 2
ganch0 Address in another city? Google My Business & Google Maps 2
MichaelW Another business sharing same details Help & Support for Google Local 8
Rich Owings Yet another duplicate G+ pages issue Help & Support for Google Local 4
jvaquino Happy New Year! Time to write down another new year resolution! Break Room: Chat and Off Topic 2
Margaret Ornsby Another post-pigeon plunder summarisation by AimClear Consultant's Corner 3
Colan Nielsen Google Testing Another G+ Page Layout? Google My Business & Google Maps 10
Margaret Ornsby Another Mike Blumenthal Interview recording Google My Business & Google Maps 1

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom