Any way to escalate GMB issues (pending verified listing, adding owners, etc.)???

[sixthcitysarah]

Hi all,

Like a lot of you, we are experiencing a lot of issues with GMB when adding new listings. As a marketing agency, we have a lot of clients this is effecting and giving them a "it's a technical issue that Google has no time estimate for" is getting tiresome and repetitive.

I have called 3 times, DM'ed them on twitter, and also followed up to their support email with 0 response. Or I keep getting the same copy and pasted response with no details.

And now, we have discovered a new glitch where trying to add owners to a listing is not sending out emails to for accept the invite (and even if you remove it and try again with a different level of access, it still doesn't send - and now they are claiming we need to show signage of our building in order to receive support)...

Is there any way at all to combat this that anyone has found? It's affecting our business greatly.

 

[Colan Nielsen]

Hey Sarah,

If you want Google to look into your specific issue can you post a thread here - Community forum - Google My Business Help

If you want to paste the link here when done I will send it over to Google on your behalf.

Thanks!

 

[sixthcitysarah]

Hey Sarah,

If you want Google to look into your specific issue can you post a thread here - Community forum - Google My Business Help

If you want to paste the link here when done I will send it over to Google on your behalf.

Thanks!

Hi Colan!

Here is the link to the thread: Anyway to escalate issues with GMB? - Google My Business Help

 

[Colan Nielsen]

Hi Sarah,

I'll take a look and send it over. I'll let you know if we (Google or I) need more information.

Thanks

 

[BenFisher]

Sarah,
I just replied to your thread. I have dealt with a ton pf pendings before and believe it or not they are a good thing. They are keeping spam listings down a lot.

That being said, since you have been waiting more than 2 weeks, we (PE's) can escalate it to Google with the proper information. (Which I added to the community thread)

 

[Monica Simpson]

Following on Facebook and using the Chat feature has helped me a few times, recently, in a matter of days.