Eric Rohrback

Moderator
Joined
Oct 3, 2012
Messages
1,021
Reaction score
343
Hey all,

What is the best way to change a phone number on a Google Places page? My initial instinct is to use the "report a problem" troubleshooter to try and get the data corrected on the page. I know if I manually change the number on the page dashboard, i'll need to re-verify the page (and potentially create another page w/ different cid#?).

Am I correct to use the report a problem link instead of changing the phone number in the dash? I feel like there is a high probability that duplicate pages could come up if I change it in the dash. Can someone confirm "report a problem" is the correct way to fix this or share insight on the best strategy?
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,766
Solutions
4
Reaction score
1,909
Hi Eric,

If you only use the Report A Problem feature without changing in the places dash, it will just revert back to what's in the dash at some point.

In addition, the edit probably won't get approved because it doesn't match what's in the dash and all of your citations.

I would update the number in the dash and update all of your citations.

And if there is any way to NOT change the number at all, do that :)
 

Eric Rohrback

Moderator
Joined
Oct 3, 2012
Messages
1,021
Reaction score
343
Thanks Colan,

I have to change the number because the client initially lied to me on my local questionnaire, and didn't give me the correct number. He actually gave me a tracking number he was using for PPC. That guy also hard coded the PPC tracking number on the main website (such a mess....). I got him to change the number on the website, explained why it was dumb to do that - if you have the number everywhere you're clearly not tracking anything, lol. So now i'm back tracking and trying to clean up this mess... such fun...

Thanks for the help. I guess i'll need to re-verify the page :(
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Totally agree with Colan. The number needs to be correct in dash, no way around changing it.

RAP is only used if it's correct in dash but wrong live.
 
Joined
Sep 5, 2012
Messages
293
Reaction score
91
Totally agree with Colan. The number needs to be correct in dash, no way around changing it.

RAP is only used if it's correct in dash but wrong live.
The only way a Google Reviewer will remove the phone number from the G+ Local page is if you cannot reach the business when calling the number and if it no longer is on the website. If the number appears to be valid they'll just add the new/correct number and leave the old one there.
 
Similar threads
Thread starter Title Forum Replies Date
Tim Colling Category spam - Best way to get them changed? NAP, Categories, Dashboard Data 6
K Not The Best Practice for a GMB / Citations Name Change...and I need opinions. Moving or Name Changes 3
G What's the best way for my business to handle a change of address? Local Search 8
Dino What's the best way to change address? Citations 23
V Best Practices - Change of Address Google My Business & Google Maps 8
C Name Change - Best Practices? Moving or Name Changes 9
C Name Change - Best Practices? Moving or Name Changes 9
Lloyd Silver Any changes to best practices for real estate agents due to latest Google Local algo Google My Business & Google Maps 5
rich_marlatt What is the GMB best practice for moving offices? All Things Google My Business [PRIVATE] (LocalU) 2
djbaxter Webinar GMB Best Practices for Multi-Location Sites: Live Webinar April 14, 2021 Events 0
FriarTuck00 Best Practice for a Business that is Still Operational but Everyone Works Remotely? Google My Business & Google Maps 1
david.victor GMB Q&A vs your website's FAQ - Best Practices? Google My Business & Google Maps 5
A Guest Post Outreach - What is the best method? Local Search 5
AdvoAd How to best handle 10+ locations on website Websites, Software, and Security 4
david.victor Best SEO/GMB Reporting Tools for Outreach? Consultant's Corner 4
S Best Tips for Organic Traffic Organic SEO 3
abbiebeltran Amway or Avon - Best Practice Google My Business Service Area Businesses 3
G Best Practice for GMB Service Areas? Service Area Businesses 2
A Best Method to Check sites All Scenarios? Websites, Software, and Security 1
Ben Walsh Best keywords to use for geogrid ranking maps Ask a LocalU Expert [PRIVATE] (LocalU) 2
RattlingTram Best Practices for areaServed Schema Markup? Help & Support for Google Local 5
Michael S. Doran Multiple Locations Best Practices Local Search 3
Ben Walsh Best way to contact the GMB team for duplicates, etc., at the moment? All Things Google My Business [PRIVATE] (LocalU) 4
P Creating Content Silo to improve Category Page (Best Practice Query) Local Content 1
djbaxter Best review ever? Break Room: Chat and Off Topic 0
Steve Wiideman Does anyone have a Google My Business claiming best practice guide? Google My Business & Google Maps 3
raellovepie 1 Address - 9 Confirmed Listings | Best way to report? Spam on Google 5
P Claiming 100 locations on Google Maps - what's the best approach? Multi-Location Issues 4
F Best Way to Remove a Practitioner Listing Google Duplicates & Merges 3
Tyler Hammer The Best Aggregator? Citations 3
Ben Walsh Call Tracking best practices Ask a LocalU Expert [PRIVATE] (LocalU) 3
Ben Walsh Latest Best Practices For Dynamic Tracking with CallRail? Ask a LocalU Expert [PRIVATE] (LocalU) 1
Nick 11 Best Name To Use In GMB Google My Business & Google Maps 3
mattrigg Best Practice - Content Assets and Linking Local Content 3
Tony Wang Duplicate Review - Best Reason to Flag? Local Reviews 1
P Best Navigation for eCommerce and link sculpting Query Google Algorithm Discussions 3
J What is the best reporting tool for Local SEO Local SEO Tools & Software 10
Conor Treacy Best Method of Reporting Virtual Offices in Maps Service Area Businesses 4
Nathan_NZ How to best set-up a Service Area Business Service Area Businesses 2
M SAB Moving - Best Practices for 2020 Recycle Bin 0
Mmclean07 What’s the best tool for managing a client listings? Local SEO Tools & Software 7
Caroline S Best Practices For Submitting Spam Edits On Google Maps? Spam on Google 2
JaredCaraway Another business is using my client's name - best course of action? Google My Business & Google Maps 3
A SAB Moving - Best Practices for 2020 Moving or Name Changes 2
MonicaH SAB moving from primary target location to non-target location - best way to handle GMB? Moving or Name Changes 4
B Flagging Bad Reviews By Same Person - Best Practice? Local Reviews 1
Annika Neudecker GMB UTM best practices for chains? Multi-Location Issues 2
Travis Van Slooten Best On Going Training for Local SEO Consultants? Consultant's Corner 4
billenross Best Of The Web Directory value? Citations 3
PaulSteinbrueck Best practices for blogging, evergreen content, publish dates Organic SEO 4

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom