Joined
Oct 15, 2015
Messages
70
Hi All, I was wondering if anybody has tried using third-party call tracking for local service ads. We just implemented LSAs for a law firm and they currently use a call tracking system for regular Google ads. I was wondering whether the caller id from the caller (and not the Google call tracking number) would show in an email from the call tracking company. Google already assigns a call tracking number to LSA's so that would be double-forwarding and I don't know if the caller id would still show.
 
Solution
Thanks TomW and PKLilikoi. I am confirming that we set a tracking number for the local service ad and it works great. You were correct that the double-forwarding isn't a problem. Note that you do have to call the local service ad people and ask...

PKLilikoi

Member
Joined
Sep 17, 2020
Messages
51
Hi All, I was wondering if anybody has tried using third-party call tracking for local service ads. We just implemented LSAs for a law firm and they currently use a call tracking system for regular Google ads. I was wondering whether the caller id from the caller (and not the Google call tracking number) would show in an email from the call tracking company. Google already assigns a call tracking number to LSA's so that would be double-forwarding and I don't know if the caller id would still show.
I use CallRail and Call Tracking Metrics for a few clients. What I do is import the call conversions via a Google set up which you can read here

Hopefully this helps you.
 

TomW

Local Search Expert
LocalU Faculty
Joined
Sep 1, 2016
Messages
65
Hi All, I was wondering if anybody has tried using third-party call tracking for local service ads. We just implemented LSAs for a law firm and they currently use a call tracking system for regular Google ads. I was wondering whether the caller id from the caller (and not the Google call tracking number) would show in an email from the call tracking company. Google already assigns a call tracking number to LSA's so that would be double-forwarding and I don't know if the caller id would still show.
Yes, it shouldn't have any issue understanding and displaying the correct info of the caller despite a double forward.
 
Joined
Oct 15, 2015
Messages
70
Thanks TomW and PKLilikoi. I am confirming that we set a tracking number for the local service ad and it works great. You were correct that the double-forwarding isn't a problem. Note that you do have to call the local service ad people and ask them to change the number. There is nowhere in the dashboard to do that yourself.
 
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