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Hi All, I was wondering if anybody has tried using third-party call tracking for local service ads. We just implemented LSAs for a law firm and they currently use a call tracking system for regular Google ads. I was wondering whether the caller id from the caller (and not the Google call tracking number) would show in an email from the call tracking company. Google already assigns a call tracking number to LSA's so that would be double-forwarding and I don't know if the caller id would still show.
 
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Thanks TomW and PKLilikoi. I am confirming that we set a tracking number for the local service ad and it works great. You were correct that the double-forwarding isn't a problem. Note that you do have to call the local service ad people and ask them to change the number. There is nowhere in the dashboard to do that yourself.

PKLilikoi

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Hi All, I was wondering if anybody has tried using third-party call tracking for local service ads. We just implemented LSAs for a law firm and they currently use a call tracking system for regular Google ads. I was wondering whether the caller id from the caller (and not the Google call tracking number) would show in an email from the call tracking company. Google already assigns a call tracking number to LSA's so that would be double-forwarding and I don't know if the caller id would still show.
I use CallRail and Call Tracking Metrics for a few clients. What I do is import the call conversions via a Google set up which you can read here

Hopefully this helps you.
 

TomW

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Hi All, I was wondering if anybody has tried using third-party call tracking for local service ads. We just implemented LSAs for a law firm and they currently use a call tracking system for regular Google ads. I was wondering whether the caller id from the caller (and not the Google call tracking number) would show in an email from the call tracking company. Google already assigns a call tracking number to LSA's so that would be double-forwarding and I don't know if the caller id would still show.
Yes, it shouldn't have any issue understanding and displaying the correct info of the caller despite a double forward.
 
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Thanks TomW and PKLilikoi. I am confirming that we set a tracking number for the local service ad and it works great. You were correct that the double-forwarding isn't a problem. Note that you do have to call the local service ad people and ask them to change the number. There is nowhere in the dashboard to do that yourself.
 
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TomW

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Great, thanks for confirming and glad to hear it's working okay!
 
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