Can't appeal a disabled profile!?!

[Tony Wang]

I'm trying to appeal a disabled profile. The Manage Appeals tool gets stuck, after choosing the business, it says "No Info Found", "tool has no moderated content to appeal". Anyone ever seen this?

Also, tried to contact help but it won't let me do that either, it gets stuck on the Contact Options tab, with a warning sign and link to the EXACT SAME Appeal Tool

I saw someone on the help forums having the same problem a few days ago, no answers. Some type of bug???

 

[Colan Nielsen]

Seems to be a bug. Posting at the GBP Forum is your best bet.

 

[Positiveim]

I'm trying to appeal a disabled profile. The Manage Appeals tool gets stuck, after choosing the business, it says "No Info Found", "tool has no moderated content to appeal". Anyone ever seen this?

Also, tried to contact help but it won't let me do that either, it gets stuck on the Contact Options tab, with a warning sign and link to the EXACT SAME Appeal Tool

I saw someone on the help forums having the same problem a few days ago, no answers. Some type of bug???

Did you get anywhere with this? I have the same issue and it seems we are not alone with many posts online about it. No one on the GBP forum responds to queries about this issue.

 

[Stefan Somborac]

@Positiveim - First, this might be a sign that there is a problem with one of the users on the profile. Check them for restrictions as follows:

1.) Open an incognito/private browser window
2.) Go to Account settings: Your browser is not supported.
3.) Log in with the email you use to manage the Business Profile
4.) Look for a warning message
5.) Close the incognito/private window
6.) Repeat for each user of the Business Profile

Next, the support team is supposed to be able to help with this error. Contact support using this form: Sign in - Google Accounts

If the support team doesn't solve the problem, create a post in the community forum and be sure to include the Case ID from your communication with support.

 

[JS Girard]

Last time we had this problem, looked at the list of users with access showed that user with a greyed icon with a slash bar across it.

 

[Stefan Somborac]

Agree with @JS Girard! If the avatar in the list of profile users is greyed out with a slash across it, that user is a problem! Easy!

However, I don't think you always get that helpful avatar, so you may still have to use Account settings: Your browser is not supported.

 

[Positiveim]

Thanks @Stefan Somborac but I just end back where is started, There is no access restriction. I manage several locations for this business and several other GBPs with the same account and no other location has an issue.

 

[Professor M]

It's the "No Info Found" bug, this profile was probably disabled last year before the transition to the new appeals tool, the best option would be the GBP community

 

[Stefan Somborac]

@Positiveim - The support team is supposed to be able to help with this error. Your first step should be to contact support using this form: Sign in - Google Accounts

If the support team doesn't solve the problem, create a post in the community forum and be sure to include the Case ID from your communication with support.

OR, if your attempts to reach the support team are a dead end, try to capture that with a few screenshots and include those in your community post instead of the Case ID that you can't get.

 

[Positiveim]

@Positiveim - The support team is supposed to be able to help with this error. Your first step should be to contact support using this form: Sign in - Google Accounts

If the support team doesn't solve the problem, create a post in the community forum and be sure to include the Case ID from your communication with support.

OR, if your attempts to reach the support team are a dead end, try to capture that with a few screenshots and include those in your community post instead of the Case ID that you can't get.

we gave up and created a new profile