Re: Changes to Places Search & Google SERPs Display...My "user experience" yesterday
Working in my yard yesterday I broke a water valve that feeds the fire sprinkler system in my house. I called a client who is a plumber but was told that only plumbers certified to work on fire sprinkler systems could help me and he, as well as most plumbers, do not have that certification.
No drama. I simply Googled "fire sprinkler plumber in san clemente, ca". The SERP returned were pages of web organic results for various providers in Texas, Wisconsin, articles that I had no time or desire to read, plumbing supply houses, etc. etc. No "Places", no "Map", nothin'. I tried other related search queries, each with similar results. At this point I went "old school" and thought where I might find a Yellow Pages directory (their online version was even less helpful than Google SERPs). However, I don't need any more door stops so I don't have a Yellow Pages directory around and can't recall last time I did.
I finally found a local company to help me only after calling three other plumbers and even the local fire station. Not having a range of options like I would have before last week I was prepared to be screwed by "the only game in town". Fortunately I lucked out and the local "certified" fire sprinkler plumber repaired the valve and at a very reasonable cost. Whew!
My user experience? 1) I was NOT pleased to waste time looking at irrelevant SERPs for my local search. My water was off, we couldn't bathe, flush toilets or prepare food. I WANTED A FRICKING LOCAL PHONE #, DAMN IT!!!

; 2) A few weeks ago when "custom categories" were alive my search for a "specialist" plumber would have yielded results. Now, nada, zip, nothin'.
This isn't progress! In my opinion, and now personal experience, the changes in local search over the past 30+ days have set the search user experience back several years. I only hope that the present state of things is indeed temporary. Otherwise the old school yellow page publishers will become relevant again.

Fabulous!
