CID for a suspended account

[TriciaClements]

I just started working on a GMB listing that was suspended. It's a hard suspension and I wasn't involved before, so I don't have access to the CID number. Is there a way to find out the CID from the dashboard?

Thanks!

 

[Colan Nielsen]

Hi Tricia,

Not in the GMB dashboard. But if you had it set up on some of the rank trackers they would have a stored copy of the maps CID.

I'm not sure about all of them but I know Bright Local and Places Scout do that for sure.

 

[TriciaClements]

Thanks, that is what I suspected. Unfortunately, I just started helping them with it and it was suspended and not on the map prior to my involvement. Otherwise, I would have grabbed it. That's one of the first things I do. I don't think they have anything connected to it, but I will double-check.

 

[JoyHawkins]

Sometimes other sites will have it listed. What's the name, address, and phone number of the business? I can see if I can find it.

 

[TriciaClements]

Business Name: Your1DayFloor.com (This is the LLC name as it's shown on the Secretary of State website also)
Address:157 W. North Street West Milton, Ohio 45383
Phone: (833) 969-1329

Thank you @JoyHawkins

 

[JoyHawkins]

Found it here.

Google Maps

 

[TriciaClements]

Thank you so much @JoyHawkins !

Evidently, the business has been suspended for almost a month before they contacted me and I have a ticket in to GMB, but if I don't hear back by tomorrow, I'm going to post about it on the GMB Community forum. I'm really concerned because it's been suspended for so long.

 

[JoyHawkins]

If it has been that long, it's not likely it's going to be able to be restored, unfortunately. You might just have to create a new listing.

 

[TriciaClements]

Thank you. I hope we can salvage it since they have quite a few reviews. They had someone else working on it that didn't understand what Google wanted for the reinstatement.

 

[TriciaClements]

I've posted it on the forum hoping that it can be salvaged since it is still in the dashboard @JoyHawkins

Are you able to assist? I received another reply saying it had issues with quality guidelines. I've provided them with information that should be sufficient (even a video) and am at a loss with why.

Help needed with Hard Suspension - Google My Business Community

Thank you!

 

[JoyHawkins]

On it!

 

[TriciaClements]

Thank you so much @JoyHawkins