russofford

Member
Joined
Jul 25, 2012
Messages
129
Reaction score
25
Hi,

So, over the years the rules have obviously changed in regards to how to go about moving a business in GMB.

An unclaimed listing existed for my client's business at an old mailing address, old phone number, and slightly incorrect business name (INC vs LLC).

I tried to claim that and change the data to the correct NAP for the company, however, at the very end of the process, I requested the postcard and Google forced me to either send the postcard to the old address (using the outdated company data) or create a new page.

At this point, in order to get the postcard, I chose to create the new listing. Now that the listing is verified, the old AND new listings now exist. I assumed that Google would have known to overwrite the old data, but I was wrong.

So, in retrospect... should I have attempted to change the NAP data in the unverified listing via Google Maps / Google Mapmaker edits BEFORE attempting to claim it via a GMB dashboard?

Does anyone have any current tricks to get the 'old' listing removed rather than simply marking it as 'closed'? For example, now that it is a 'duplicate', could I try to edit the old listing data via Mapmaker and when the data all matches the new listing, mark it as duplicate?

Thanks,

Russ Offord
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,782
Solutions
4
Reaction score
1,919
So, in retrospect... should I have attempted to change the NAP data in the unverified listing via Google Maps / Google Mapmaker edits BEFORE attempting to claim it via a GMB dashboard?

Does anyone have any current tricks to get the 'old' listing removed rather than simply marking it as 'closed'? For example, now that it is a 'duplicate', could I try to edit the old listing data via Mapmaker and when the data all matches the new listing, mark it as duplicate?

Hi Russ, updating it in Maps/Map Maker most likely would not have worked because the Map Maker rules for when an unverified business listing moves is to report it closed and create a new POI for the business at the new address. So the edit would be denied by Google or a Regional Lead.

Getting rid of the closed listing will be tricky but can be done. Occasionally, Google support will merge them, but it's hit or miss. Technically, it's not supposed to be removed or merged.
 

Jason Rogers

Member
Joined
May 19, 2014
Messages
17
Reaction score
4
First build out your new profile thoroughly. We find the claimed and robust profile usually wins. The old profile won't go away but it will generally stop displaying in search. You'll still be able to see it because you have the url, but searchers won't. Eventually...

We have had good success going through support. The domestic support team is definitely more flexible and willing to go off script. But its kind of a crap shoot.

I would not mark it as closed, because its not closed. That could backfire and leave you dealing with it for months.
 

HoosierBuff

Member
Joined
Dec 12, 2013
Messages
315
Reaction score
86
I remember reading an article from Joy once, where she had a similar situation, and she tried to keep the old GMB profile, because she found it ranked better than a new one.

I have a similar situation, and I created a new one, but, when I did that, they really dropped in rankings. I would try to keep the old one and fix it if you can.
 
Joined
Sep 5, 2012
Messages
293
Reaction score
91
You cannot claim a location for which a business does not exist and them edit the location. That's against the rules and not a great idea. Best to ensure it has the information for the business when it stopped operations at the old location.

Sent from my SCH-I545 using Tapatalk
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Top Poster Of Month
Joined
Jul 18, 2012
Messages
4,090
Solutions
9
Reaction score
3,497
Similar threads
Thread starter Title Forum Replies Date
E BING - Claiming existing listings causes a DUPE? Citations 3
L Which is easier to rank? Claim existing listing or create new listing? Ranking Puzzles 2
L How to claim a pre existing listing and edit it Google My Business & Google Maps 1
Chris McCreery Claim Existing Listing or Create New? Google My Business & Google Maps 5
E "Duplicate" Profile That Google Claims We Already Manage? Google Duplicates & Merges 5
Elmer .S How to delete duplicate Claimed listings on Yelp? Citations 5
Colan Nielsen NEW Claim your listing on BrightLocal's Agency Directory: Get in front of relevant customers and win leads LSF News and Announcements 3
Scott BLV YellowPages.com Claiming Citations 2
jpayne7 Claiming SAB That Has No Visible Claim Option Service Area Businesses 5
W Listing Claiming Issue Google Local 101 6
Steve Wiideman Does anyone have a Google My Business claiming best practice guide? Google My Business & Google Maps 3
P Claiming 100 locations on Google Maps - what's the best approach? Multi-Location Issues 4
Toby 39 Celsius Help - GMB suspends listing, claims dup but there are no dups Help & Support for Google Local 6
Ellen Google Virtual Tour Photographer Claims Boost to Rankings Google My Business & Google Maps 3
FriarTuck00 Merging: One Storefront (Claimed) and One SAB (Unclaimed) Google Duplicates & Merges 3
K Claimed a Listing, Went to 404 Then Dropped 5 Dupes in Dash Google My Business & Google Maps 3
J Claiming a Directory Listing For a Client Citations 9
CarrieHill New Feature - Claim This Business (But My Listing Is Already Claimed?) Google My Business & Google Maps 12
EmilyW Yellow Pages: change phone number to claim? Local Search 3
Monica Simpson Claiming a personality Google My Business & Google Maps 5
C How to Claim a GMB listing with a lost Email Google My Business & Google Maps 2
camarchi01 How to Claim a Knowledge Panel Local Search 4
Cordell Crowley Video Verification Prompt When Claiming a Listing Google My Business & Google Maps 1
T Unable to Claim an Unverified Listing Google My Business & Google Maps 2
A Claiming Franchise SABs Service Area Businesses 5
Andy Eads GMB Business Claiming Can't receive mail Google My Business & Google Maps 4
K My company shows twice in search but 1 is not claimed and 1 is not full Google My Business & Google Maps 8
Scott BLV Google My Business Listing Claiming Link Google My Business & Google Maps 2
Grabgooglesgoogles Claiming Public Spaces & Places Help & Support for Google Local 1
Gerry.Foster "Claim this knowledge panel?" Sorry if repost Local Search 1
H Claiming Facebook with a phone call Citations 4
djbaxter Google claims progress on fake business listings on Maps Google My Business & Google Maps 4
M How to Tell if GMB listing is already "Claimed"? Google My Business & Google Maps 2
E Noticing lots of real estate listings worldwide now displayed with "manage this listing" rather then "claim this business" Local Search 0
freerunr Verbiage on Unclaimed GMB pages: "Own this business?" (KP) / "Claim this business" (Maps) vs. "Manage this listing" Google My Business & Google Maps 23
L Best Approach to Claiming Yelp for Enterprise Organizations Citations 17
Cordell Crowley Yelp Listings Claimed by "Corporate"? Local Search 3
KymM How to Claim SAB When Address is Unknown? Service Area Businesses 3
Cordell Crowley Issue Claiming Already-Claimed Listings Google My Business & Google Maps 11
Oliver Keates Company GMB listing has been claimed by a third party Google My Business & Google Maps 2
Cordell Crowley Issues claiming/creating listings? Google My Business & Google Maps 11
Chris Ratchford Hibu claimed a new GMB listing w/out client's consent- rejected owner request Google My Business & Google Maps 11
Oliver Keates How can I tell if a GMB listing is claimed Google My Business & Google Maps 2
jaywilner How to tell if a Google page is verified/claimed Google My Business & Google Maps 5
Ayan164 New GMB Procedure - "Claim" Listing Google My Business & Google Maps 2
Travis Van Slooten Unable to Claim or Update iBegin Listings (Unless Using Yext)? Local Search 14
H Is there any way to bulk claim Yellow Pages listings? Local Search 2
Travis Van Slooten How to Make an Address Change to Claimed Google Listing (with no access to it) Google My Business & Google Maps 7
H Citations importance in claiming and losing or GMB listings. Citations 9
Greg Schueler Can't Request Ownership of Claimed SAB Listing? Google My Business & Google Maps 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom