Joined
Mar 28, 2019
Messages
70
Reaction score
60
Hi all,

My company has fully embraced the ability to add locations to GMB ahead of their opening dates with the coming soon option. We build a good amount of new locations and it's useful to be able to get everything up ahead of time. Unfortunately, some of our locations which aren't open yet are attracting random one-star reviews. Obviously these aren't real customers. The fact that Google even allows reviews to be posted to businesses that aren't open yet is mind-boggling and it definitely hurts our locations when they start out on the wrong foot because of some jerks leaving fake reviews. Has anyone had notable success in contesting and removing these kinds of reviews? Has Google given any signal as to why they allow this or stopping it from happening in the future?

Thanks!
 

Yan Gilbert

Administrator
Moderator
Local Search Expert
LocalU Faculty
Joined
Oct 15, 2016
Messages
451
Solutions
1
Reaction score
517
If the business was still marked as closed then it should be simple enough to get the review removed. Have you tried removing any yet?
 
Last edited:
Joined
Mar 28, 2019
Messages
70
Reaction score
60
If the business was marked as closed then it should be simple enough to get the review removed. Have you tried removing any yet?
Do you mean mark it as closed now to get it removed? It wasn't previously marked as closed but set with a future opening date (May 2019). I've reported them and responded with an answer indicating that they were left before the store was opened in hopes that might help, but since neither have any text, my expectations are low.
 

Yan Gilbert

Administrator
Moderator
Local Search Expert
LocalU Faculty
Joined
Oct 15, 2016
Messages
451
Solutions
1
Reaction score
517
No, sorry for the confusion. I meant 'Future open date' when I wrote 'still marked as closed'. Don't edit the listing.

When did you flag the reviews? I think sending it to GMB Twitter team would be the best way.
 

AllanDanilo

Member
Joined
Nov 27, 2018
Messages
9
Reaction score
0
Hi,

Yan is right, if you report those reviews to the help center and proof about not being open yet are solid, they should remove them...
 
Similar threads
Thread starter Title Forum Replies Date
djbaxter Xenforo 2.2 coming soon Admin Stuff 3
AndySimpson Bing Places - Get our latest Android app, coming soon for iOS Local Search 1
Dustybones Panda 28 Refresh Coming Soon Organic SEO 5
Dustybones Skype Automatic Voice Translation Tool Coming Soon Break Room: Chat and Off Topic 0
Linda Buquet Google+ Vanity URL Option Coming Soon - See Examples Local Search 1
J Downloading location for SAB coming up blank Service Area Businesses 5
D Directions Requests Coming From The Entire Country Local Search 4
M Where does this type of SPAM come from? Spam on Google 7
raellovepie Reported GMB keeps coming back. Need Advice Spam on Google 1
djbaxter New feature coming in Xenforo 2.2 Admin Stuff 2
MKubot Is it possible for reviews to come back? Local Reviews 1
M GMB map pack: What triggers images coming up in map pack on SERP? Google My Business & Google Maps 10
djbaxter QR Code Generator for Page URL coming in Google Chrome? Local SEO Tools & Software 0
JoyHawkins LocalU Advanced Coming to Santa Monica February 6, 2019 Events 8
A Character Examination Paper: How to Make Your Most loved Saints Come Nearer Recycle Bin 0
OnlineLobstar GMB Insight: Why Two Different Dataset When It Comes to Direction Request? Google My Business & Google Maps 3
Cherie Dickey Google reviews coming from same IP Local Reviews 16
James Watt Google Home Service Ads expands industries and comes to the East Coast Paid Search and Local Service Ads 9
mborgelt Comes a Time (To Find a New Rank Tracker) Local Search 5
Jim Froling Google Home Shopping Ads Coming to LA! Is Your Town Next? Google My Business & Google Maps 9
Garrett Sussman Seasonal Businesses and ORMM: How to Keep Online Reviews Coming Year Round Local Reviews 4
Durandl What is the best domain name when it comes to local Local Search 1
pbarnhart Business Reviews Coming to Nextdoor Local Reviews 1
Brooke B. Coming to you from Cleveland Introduce Yourself - We're Friendly 12
Linda Buquet Google Official - Reviews Will Not Come Back on G+ Local Pages Google My Business & Google Maps 30
Linda Buquet New Local 3 Pack Advanced Hack PLUS Speculation: New Style Local Page Coming? Google My Business & Google Maps 39
CaseyMeraz What Comes After The Click In Local? Local Search 8
mborgelt Google Finally Coming Out with Panda and Penguin News Organic SEO 5
L New Local Ranking Puzzle - Come Play: Why Ranks High! Ranking Puzzles 4
Linda Buquet New Local Ranking Puzzle - Come Play: Why Ranks High! Ranking Puzzles 4
djbaxter Coming Summer 2015: Converting your sites to https via Let's Encrypt Mobile & Social 0
L Local Ranking Puzzle - Come Play Why Ranks High! These 2 Scored a One-Box Ranking Puzzles 4
Linda Buquet Local Ranking Puzzle - Come Play Why Ranks High! These 2 Scored a One-Box Ranking Puzzles 4
Linda Buquet Google Local SERP Layout Changes Coming? Google My Business & Google Maps 2
Linda Buquet Lessons for Local Search Consultants coming out of "Leading In Local" Event Consultant's Corner 4
JordanJCaron Managing Client Expectations When It Comes To Rankings Consultant's Corner 3
Linda Buquet Moz Local Updates + Price Increase Coming Local SEO Tools & Software 7
Blake Denman Come on man, get creative! Spam on Google 3
W Google+ Local "People Talk About" Section...where is it coming from?? Google My Business & Google Maps 9
Colan Nielsen Express Update Coming to Canada Local Search 8
Linda Buquet Warning: New Google Maps Coming - Will Impact Local SEO Google My Business & Google Maps 14
Cam Question about 2500 "Brand Name" external links coming from forum signature Local Search 4
Linda Buquet Happy Birthday Local Search Forum - We are ONE! Come See What's New Local Search 17
Linda Buquet New Places Search with Images & Stars - Is it Coming??? Google My Business & Google Maps 3
Linda Buquet It's Coming... It's FREE... WAIT FOR IT! Local Search 40
Jo Shaer Where does the profile pic on the G+ Business Pages come from? Google My Business & Google Maps 11
Linda Buquet Google Local Update - Review STARS Coming Back? Google My Business & Google Maps 14
Linda Buquet Google Local Listings Carousel? Major Update Coming? Google My Business & Google Maps 20
Linda Buquet Head's Up! New Google Maps Update Coming - May Affect Local SEO Google My Business & Google Maps 15
Linda Buquet Google Local Changes Coming Mod Squad 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom