Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
344
Reaction score
270
Hey @Tim Colling

I have some experience merging FB pages, though it's been a while. As far as I know, there is no direct support at FB - just the report duplicate as a user from the listing for unofficial pages, and the merge request link if you have Admin privileges for the pages. (https://business.facebook.com/pages/merge/ or https://facebook.com/pages/merge/)

I would advise claiming the unofficial pages so that you can use the page merge link - it's more reliable than the user edit option, and you can update the NAP to make it match the main listing better if need be.

...Unless (I think) your client uses FB advertising... then advertiser support may help you.
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,950
Reaction score
579
Hey @Tim Colling

I have some experience merging FB pages, though it's been a while. As far as I know, there is no direct support at FB - just the report duplicate as a user from the listing for unofficial pages, and the merge request link if you have Admin privileges for the pages. (https://business.facebook.com/pages/merge/ or https://facebook.com/pages/merge/)

I would advise claiming the unofficial pages so that you can use the page merge link - it's more reliable than the user edit option, and you can update the NAP to make it match the main listing better if need be.

...Unless (I think) your client uses FB advertising... then advertiser support may help you.

In my experience the duplicate option doesn't work.

You do want to claim and try to merge, as she mentioned.

Settings > General > Merge Pages I believe is the correct way.
 

Tim Colling

Moderator
Local Search Expert
LocalU Member
Joined
Sep 3, 2014
Messages
1,280
Reaction score
703
Thank you, everyone. These are all pages that the created in the past, not unclaimed duplicates. They created one for each of the five locations in which they own offices.

I tried changing the address for one of them to be the same as the address of the "main" one and them merging them after the address change was accepted. The merge failed with an error message saying that I have attempted to merge too many pages.

Next step, I guess, will be to contact Facebook support.
 
Joined
Oct 22, 2018
Messages
118
Reaction score
121
I've had a tough time doing this because it seems that to merge a page with another, the name has to be the same... but Facebook won't let you have multiple pages with the same name, so it's a catch-22.

BUT... Facebook does offer support (although, they're not always online) through Facebook Messenger. Make sure you're logged into your business manager account (business.facebook.com) and then go here: Facebook Advertising Help, Tips & Support ... scroll down to the bottom and you'll see this:

1544644485635.png
 

j_holtslander

Member
Joined
Feb 5, 2019
Messages
133
Reaction score
110
I've been trying very hard for months to get 5 merged. I've had varying degrees of success.
It's very frustrating.
 

Tim Colling

Moderator
Local Search Expert
LocalU Member
Joined
Sep 3, 2014
Messages
1,280
Reaction score
703
I asked for five to be merged into one other. Facebook merged one of the five and then refused to merge the other four. When I pressed them for an explanation, they simply said that the other four were not eligible, and would not provide any further explanation when I asked them for more information. <sigh>
 

msialer

Member
Joined
Jul 17, 2019
Messages
4
Reaction score
0
Hi guys! Let me share my issue:

I created a page for my Business School's Technology Club. When trying to assign the username "iesetech" (which we already use on Instagram, Twitter, and LinkedIn, as well as in our website's domain: iese.tech), it was already in use. I reached out to the former President - since the same thing happened with Twitter - and it seemed there was a previous, unpublished, page so he made me an admin and set me on my way.

After that, I changed the old page's username to "iesetechold" but still couldn't change the new page's username to "iesetech". It seems there's a known issue with this when you own more than 1 page (according to several interet sources) so I rolled back the old page's username to "iesetech" and opted to go on with the merger.

Now, after the merger, the old page doesn't exist anymore but I'm still being unable to assign the "iesetech" username to the new page and if I try to enter facebook.com/iesetech it says the link is broken and that the page doesn't exist.

Given all of our internet identity is built around the "iesetech" brand, it is really important for us to claim the "iesetech" username for our FB page.

Any thoughts and/or recommendations?
 

msialer

Member
Joined
Jul 17, 2019
Messages
4
Reaction score
0
@djbaxter, yes, a FB page. I actually had 2 and want to use the username of the 2nd one. The one that then goes in facebook.com/username.

In my specific case "iesetech". The 2nd page had it and after the merger, the 2nd page dissapeared but I'm still not being able to assign "iesetech" to the remaining one...
 

msialer

Member
Joined
Jul 17, 2019
Messages
4
Reaction score
0
Thanks, @djbaxter!

Anybody got any ideas on the best way to approach FB Support to get a problem solved?

I used the "report something is not working" option yesterday but seemed like a deadend...
 

msialer

Member
Joined
Jul 17, 2019
Messages
4
Reaction score
0
Hi @Tim Colling! Quick question, how did you got ahold of them?

I asked for five to be merged into one other. Facebook merged one of the five and then refused to merge the other four. When I pressed them for an explanation, they simply said that the other four were not eligible, and would not provide any further explanation when I asked them for more information. <sigh>
 
Similar threads
Thread starter Title Forum Replies Date
E Issues with managing business pages on Facebook Citations 3
A Facebook page rating keeps fluctuating Local Reviews 5
J Facebook Business limiting me to 50 stores under one page - can't get any help Ask a LocalU Expert [PRIVATE] (LocalU) 2
J Facebook Business limiting me to 50 stores under one page - can't get any help Local Search 1
RobertCarnitas Help Needed: Export/Copy List of Facebook Pages Managed Mobile & Social 4
E Re-naming Facebook Location Pages for a Multi-Location Brand Citations 11
Creativedge Is the Facebook page name important for local search? Local Search 1
A Facebook Page Lost Access Mobile & Social 3
aalmarusy Facebook reviews posting to personal profile page feed Recycle Bin 3
Don Archer Facebook reviews posting to personal profile page feed Local Reviews 26
R Joining Facebook Groups as a Page Recycle Bin 0
virens Joining Facebook Groups as a Page Mobile & Social 5
Rich Owings Facebook review star icons show for some pages, not others Local Reviews 5
Jen Currier Can Facebook Reviews be moved from one Company Page to another? Local Reviews 2
Grabgooglesgoogles Changing GMB website from Facebook page to new website Help & Support for Google Local 11
Tim Colling Removing Facebook company pages - a little help? Mobile & Social 13
wra2010 Reviews from the Web Pulling Reviews from Wrong Facebook Page Help & Support for Google Local 4
D Facebook Business Page Recycle Bin 0
V Chatbots on Web page or Facebook Local Search 6
H anyone have experience with facebook multi-location business pages Local Search 2
Tim Colling Spurious Suggested Facebook Page Category Changes Local Search 0
D Dealing with "Unofficial" Facebook Business Pages Mobile & Social 12
James Watt Brick and Mortar client has a facebook page, but not a local business facebook page. Mobile & Social 2
C Facebook Pages Support Mobile & Social 4
joedillon68 Facebook Location Pages Mysteriously Created... Local Search 0
cleverlyengaged Facebook Issues - Business Page is Invisible in Google Local Search 2
djbaxter Impact of Facebook?s Recent Purge of Page Likes Mobile & Social 0
C Facebook Business Page Marketing 5
C Facebook Business Page Marketing 7
Dustybones Does Google have more verified business pages than Facebook? Google My Business & Google Maps 0
K 2 Facilities - One Facebook Page Mobile & Social 1
Linda Buquet Local Domination + Facebook Pages Rank High? Local Search 10
Travis Van Slooten How Do You Set Up Facebook Pages for Businesses? Mobile & Social 2
Nikki Stine GMB for Gun Shop pulls in 'FFL Transfer Fee' pricing from a Facebook Post. Is this normal? NAP, Categories, Dashboard Data 4
V Facebook Recommendations Mobile & Social 6
R Facebook reviews dropped to 0; Google filtering reviews temporarily? Local Reviews 2
H Facebook removing recommendations and ratings Mobile & Social 2
Niki Wrong facebook link on Google business listing Help & Support for Google Local 2
djbaxter Facebook & Instagram embeds on WordPress will break soon Websites, Software, and Security 1
jimmydoubleu Facebook Pixel Mobile & Social 0
E Facebook Disabled Main Account Citations 7
djbaxter Upcoming API Change to break Facebook, Instagram oEmbed Links October 24 Mobile & Social 0
E Business facebook error Local Content 2
hajnasiewicz New? Events pulling from Facebook Google News: Important Changes & Features 2
david.victor Facebook disabled advertising and post-boosting for a client Mobile & Social 4
abbiebeltran Facebook 90 Day Integration Policy Local Reviews 1
fpaschoal GMB containing Social Media like (Facebook, Instagram, Twitter...) on Website URL Field Google My Business & Google Maps 2
H Facebook's animation Avatars Recycle Bin 0
Peter Hill Facebook naming convention Citations 6
JohnS Disgruntled x-employee leaving fake Facebook reviews Local Reviews 4

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Newest Posts

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom