LocalU Faculty
Oct 11, 2012
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Can you share the examples of the queries where they do and do now show?

Usually it is one of several reasons:
They have reviews but not enough page strength
They have recommendations but no reviews

but it might be something else.


LocalU Faculty
Oct 11, 2012
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Anything after late last summer was a recommendation (yes/no) and doesn't show a star rating... Anything before that was a review and has a star rating associated with it. It would appear that Durham got their first recommendation about when Facebook was making the switch and got no reviews.

It says on the page whether any given feedback is a review or a recommendation. See screenshots below.

Screen Shot 2019-11-20 at 4.47.03 PM.png

Screen Shot 2019-11-20 at 4.46.01 PM.png


LocalU Faculty
Oct 11, 2012
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See article here about the switch over...https://gatherup.com/blog/a-big-change-to-facebook-reviews-5-stars-now-recommendations/

Rich Owings

Local Search Expert
LocalU Member
Apr 21, 2014
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Thanks, Mike. It never ceases to amaze me how nuanced many aspects of local SEO are.

I knew about the change but apparently never realized it meant SERP stars would go away. I guess Facebook doesn't care about CTR!
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