BrianDooley

Member
Joined
Jun 4, 2019
Messages
1
Reaction score
2
I've run into a new problem: A customer had a bad experience, and by all appearances, set up 7 Google accounts to write 1-star reviews on a single listing. Google only gives the following options when flagging a review:

-This post contains hateful, violent, or inappropriate content
-This post contains advertising or spam
-Off-topic
-This post contains conflicts of interest

Since no individual post necessarily meets these exact standards (maybe spam?) and there is no text field to explain the problem...what is the best practice here?
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
345
Reaction score
271
I would flag the reviews as spam, and then contact support and explain the situation. If the reviews are all within a very short period of time, and the profiles all show that this is the only activity, support may help you.
 
Similar threads
Thread starter Title Forum Replies Date
AndiFox Auto flagging new GMBs Google My Business & Google Maps 9
F Flagged Account Management? Google My Business & Google Maps 1
Tony Wang Duplicate Review - Best Reason to Flag? Local Reviews 1
krystaltaing Flagging Invalid Events on Your GMB Listing Google My Business & Google Maps 1
Vincent Tobiaz Same person 2 profiles same review - flagging does nothing Google My Business & Google Maps 1
S Flagged listings removed but then reappear Google My Business & Google Maps 9
B Best practice for flagging keyword-stuffed business names Recycle Bin 0
JoyHawkins Google Not Getting Review Flags Google My Business & Google Maps 4
Garrett Sussman How to Flag Questionable Online Reviews on Google, Facebook, and Yelp Local Reviews 2
pbarnhart Yelp Flags Paid Reviews Via [Name Removed] Local Reviews 4
C Best practice for flagging keyword-stuffed business names Spam on Google 3
pbarnhart New Yelp Review Flagging Option Local Reviews 2
R Flagging Fake Reviews Google My Business & Google Maps 9
B Self Review Penalty? Three self reviews flagged, now all sites down 35% in 30 days. Local Reviews 6
P Tracking # For Chambers, Bad for NAP Consistency? Citations 2
jross The website provided by GMB - Good or Bad? Google My Business & Google Maps 4
ladykal Is this bad practice? Multiple location landing pages but 1 office location Organic SEO 5
Brittany Barkes Merging GMB Location With Bad Reviews Google Duplicates & Merges 2
MKubot Inside Medical Building (with bad reviews) Ask a LocalU Expert [PRIVATE] (LocalU) 2
S Really bad GMB reviews, options? Google My Business & Google Maps 7
LocalSEODat Hey Gang - if you get high volume of reviews and only reply to positive ones, is that a bad thing? Local Reviews 2
H Reciprocal Linking - is this bad? Local Search 3
RICKDO Switched to business area and went so BAD! Service Area Businesses 3
elle150 Unfair threat to bad review Google News: Important Changes & Features 8
djbaxter Google: Don't disavow bad links unless you are responsible for those links Organic SEO 7
Garrett Sussman Forging Court Orders Is No Way to Delist Bad Reviews Local Reviews 5
D Need advice on a bad reviews from competitors Local Reviews 7
BaggySEO Some advice on a bad review please Local Reviews 3
Conor Treacy Bad Reviews, thinking of closing GMB profile Local Reviews 11
J Creating a Dupe G Page In order to delete one with a bad review Google My Business & Google Maps 4
Garrett Sussman Why Large Enterprises Are So Bad At Review Management Local Reviews 2
C City Links in the Footer? Good? Bad? Not Sure? Local Search 3
Garrett Sussman How To Get Your Unhappy Customers To Change a Bad Review Local Reviews 2
S Bad reviews for a rebranded business Google My Business & Google Maps 2
A Facebook Locations - Good or Bad for Local SEO? Local Search 11
Michael Charvet NAP Question: Same phone number at satellite office a bad idea, or is it workable? Local Search 2
Yosu Cadilla Has Google My Business been good or bad for your Local SEO practice bottom line? Consultant's Corner 15
Yosu Cadilla Has the "new" Google My Business launch been good or bad for Local SEO pros? Recycle Bin 0
Tim Colling A bad day: when both BrightLocal and Join.me have outages during client calls Break Room: Chat and Off Topic 7
Garrett Sussman The Terrible, Horrible, No Good, Very Bad, Awful Online Reviews Local Reviews 2
Gsmithmike Different websites under one IP is it really a bad practice? Local Search 2
pbarnhart AdWords Express - Need Your Experiences (good and bad) Paid Search and Local Service Ads 7
JoyHawkins How Bad is Spam in Your Town? Google My Business & Google Maps 17
H Reciprocal Linking - bad? Local Search 9
P Local SEO Reputation Management - Time to Remove Those Bad Reviews Recycle Bin 0
JoyHawkins Great Tool for Determining Bad Backlinks Organic SEO 4
Conor Treacy Looking for a tool to sniff out bad sites Consultant's Corner 2
Dustybones Is It a Bad Thing If You Don't Change Your Clients To HTTPS? Organic SEO 5
Linda Buquet How To Do HIGH IMPACT Review Audits - Turn Bad Reviews Into Solutions - Miriam Ellis Local Reviews 0
Linda Buquet Google Testing New Local Brand 3 Packs - Good News & Bad News Google My Business & Google Maps 8

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom