GBP Insights For Searches, Views, Calls...Gone!

[Jim Froling]

I use GBP Audit from Bright Local to prepare reports for clients. Recently one client's report showed "No Data". A sample of other clients showed no such issues so I put in a support ticket to Bright Local. The initial reply stated that it was being elevated to a higher support level. A few more days passed when I received email stating the issue had been resolved
Today I attempted to access another GBP Audit report and discovered:

Accessing "Performance" directly through the listing deliver similar results. With some clients I can see Views and Calls. Others "No Data"
Someone please tell me this is a temporary glitch.

Any ideas on what is going on? What % of your clients are reporting "No Data"?

 

[bearenok]

The statistics of photo views and the statistics of post views have also disappeared

 

[Jenny_BrightLocal]

I use GBP Audit from Bright Local to prepare reports for clients. Recently one client's report showed "No Data". A sample of other clients showed no such issues so I put in a support ticket to Bright Local. The initial reply stated that it was being elevated to a higher support level. A few more days passed when I received email stating the issue had been resolved
Today I attempted to access another GBP Audit report and discovered:

Accessing "Performance" directly through the listing deliver similar results. With some clients I can see Views and Calls. Others "No Data"
Someone please tell me this is a temporary glitch.

Any ideas on what is going on? What % of your clients are reporting "No Data"?

Hey Jim! Jenny from BrightLocal here. I can see your ticket has been resolved which is great. If you're still seeing 'No data' we recommend disconnecting your GBP and reconnecting again. As always, please escalate directly to our support team if you have issues beyond that.