More threads by searchmarketing

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Has anyone with department listings in GMB had an issue where Google is marking them as being a duplicate listing to the main profile? Department listings are allowed for Car dealerships to have a separate listing for their Service and Parts departments. In the past 2 weeks, Google has decided these listings are considered duplicated to the main profile, or even worse that the main profile is a duplicate to the Department listing. In some cases, Google has gone ahead and merged the two listings, causing major issues.
 
Solution
We monitor and report on several hundred automotive GBPs, and we have found a correlation with having department GBPs ungrouped, and having them marked as duplicates. We group them as our Data Studio API requires grouping, but may end up being a side benefit. The only dealers we've had issues with departments being marked dupe, were ungrouped. Hope this helps!
Were they displayed as actual departments before the merge? I assume if they were not, the likelihood of such a merge is much more elevated. Mind you I do not know how to even make sure a department profile is registered as such by Google's systems. Either way, this is likely to be a case where Google Support should be contacted ASAP.
 
It's more likely to happen when there is anything similar about the name, categories, phone number, or website landing page.
 
We monitor and report on several hundred automotive GBPs, and we have found a correlation with having department GBPs ungrouped, and having them marked as duplicates. We group them as our Data Studio API requires grouping, but may end up being a side benefit. The only dealers we've had issues with departments being marked dupe, were ungrouped. Hope this helps!
 
Solution
@georgenenni do you normally group them by department type or do you include all listings for a single location in 1 group?
 
@JoyHawkins we group them by dealership rooftop, for instance, Performance Chevrolet GBP Group would contain: Performance Chevrolet - Sales, Performance Chevrolet - Service, Performance Chevrolet - Parts, Performance Chevrolet - Body Shop. Sometimes also Used Cars, or Rental Cars if separate brick and mortar, and mailing address.
 

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