drongo

Member
Joined
Dec 13, 2016
Messages
11
Reaction score
5
What am I not getting? We are struggling with GMB for Agencies.

We created a new Google account to set up a GMB for Agencies account because at the time, our GMB account which was managing all our clients' locations could not be used because you could not convert it to an Agency account. So annoying.

So we deleted all our locations (except ourselves) from the original account and starting re-requesting access through our new Agency account.

Should I expect these clients to appear in our account as Locations? If clients have multiple Locations, is this where Location Groups come in?

I notice that some locations are giving access to multiple clients - it seems Client A can access Client B's GMB account. How can this happen?
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Top Poster Of Month
Joined
Jul 19, 2012
Messages
3,791
Solutions
4
Reaction score
1,924
Hi @drongo it's challenging to tell exactly what is going on without looking under the hood but I can tell you about our experience.

Signing Up (which it sounds like you already did)
  • To sign up, you need a domain email (not gmail) for your organization that has zero listings in it currently. To set up my company, I had to completely clear out my GMB account and then get an employee to add me back to all the listings.
  • To add any employees to the agency dashboard, they also need to have zero listings in their account or it will give them an error and won’t let them join.
  • Google has instructions for migrating accounts. These only work if you have the new GMB dashboard (not the Classic one) and if you are an owner on all the listings.

Migrating Existing Accounts


On the Overview tab of your agency account, you should see an option that says “Migrate your locations to one account” (new as of October 2018).


When you click the “Get Started” button it allows you to login to another Google My Business account and transfer all the locations from that account to your agency account in one step.

When we were doing this we ran into an issue because my employees all have their own Google accounts and I don’t want to know their passwords to login myself. If you’re in that situation, this is what you can do as a workaround.

  1. Create a new Gmail that everyone on your team will have access to.
  2. Add that Gmail as a member of your organization in the agency dashboard.
  3. Have everyone login to that Gmail and click the migration tool that appears on the Overview tab and migrate their own accounts.
  4. Once this is done, they will all transfer to the agency dashboard since the Gmail is a member.
  5. Once you confirm the listings are all in the agency dashboard you can remove the Gmail as a user.
Let me know if any of that helps. If your issue is specific to requesting access to listings let me know and I can share some more insight.

Thanks
 

drongo

Member
Joined
Dec 13, 2016
Messages
11
Reaction score
5
Hi Colan

Thanks for the detailed response.

I guess my main question still remains (my fault for wording it badly): what exactly are "Locations"?

Are they supposed to map onto separate clients - one location or location group per client with it's own separate security settings, or are they considered multiple physical locations of the same business?

Thanks, Gordon
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Top Poster Of Month
Joined
Jul 19, 2012
Messages
3,791
Solutions
4
Reaction score
1,924
Hey Gordon,

In case you haven't checked it out here is Google's definition of a location group:

"A location group is a select group of business listings that's collectively managed by an organization or user group. Sorting your locations into groups makes it easier to manage multiple locations and keep them organized. You can apply changes and share access to multiple listings at once. "

That's essentially how we utilize location groups. We use it as an organizational tool for the GMB listings we manage.
 
Similar threads
Thread starter Title Forum Replies Date
freerunr Share Location Group ID? (GMB Agency account question) Google My Business & Google Maps 1
Jim Froling New look in my agency GMB dashboard. I like it! NAP, Categories, Dashboard Data 1
P GMB Agency Google My Business & Google Maps 2
J Unable to Log Into Client's GMB with Agency Email Help & Support for Google Local 5
Jan-ybd GMB agency registration NAP, Categories, Dashboard Data 1
Shelly GMB Agency Dashboard Conversion Consultant's Corner 7
T GMB Agency - accept manager invitation error Help & Support for Google Local 6
Jim Froling GMB "Agency Dashboard" Problems or Confusion Google My Business & Google Maps 46
Dave Cosper GMB Agency Dashboard & API Upgrade Google My Business & Google Maps 0
Chris Ratchford Google Ads- Local Pack- one GMB location only? Paid Search and Local Service Ads 1
hannahmoen "Work" Replacing Business Name on GMB for Business Owner Help & Support for Google Local 3
rich_marlatt Sharing Medical Patient UGC on GMB Post Google My Business & Google Maps 1
H Seems like someone is trying to Steal my clients GMB Google My Business & Google Maps 5
Annika Neudecker Should you use more than 5 GMB categories? NAP, Categories, Dashboard Data 2
Hammer GMB listing, can't find out who owns or request access All Things Google My Business [PRIVATE] (LocalU) 5
M Some questions with GMB and multiple locations Multi-Location Issues 1
Professor M Is this new on GMB? Slideshow showing on the About section - Overview Google My Business & Google Maps 2
D A client has 3 verified GMB's across 2 states,with service pages for each location. Should service pages have only their respective locations address? NAP, Categories, Dashboard Data 3
rich_marlatt What is the GMB best practice for moving offices? All Things Google My Business [PRIVATE] (LocalU) 2
djbaxter Webinar GMB Best Practices for Multi-Location Sites: Live Webinar April 14, 2021 Events 0
WilliamA Free Chrome browser extension for GMB Categories. NAP, Categories, Dashboard Data 9
J Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end ) Google My Business & Google Maps 1
RobertCarnitas Google Posts Live on GMB, But Not Showing in GMB Dashboard Google My Business & Google Maps 1
abbiebeltran GMB Verification Postcard Update - What Does 2021 Postcard Look Like? Google My Business & Google Maps 1
NexstarNickR Google Star Rating: LSA vs. GMB All Things Google My Business [PRIVATE] (LocalU) 2
N What category should be selected for such business in GMB? Google My Business & Google Maps 6
T GMB Getting suspended after verification. Help & Support for Google Local 6
greenworld_ Adding a new location extension for a separate GMB listing Paid Search and Local Service Ads 1
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1
Greg Bernhardt Attribution for product clicks in GMB panel Google My Business & Google Maps 1
1 GMB Listing Disabled after updating address... Google My Business & Google Maps 12
BrentCarnduff GMB account suspended - why? Help & Support for Google Local 1
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
NevenaIvanova Additional Phone Number in GMB dashboard Google My Business & Google Maps 1
rayrober GMB Messaging does not turn on Help & Support for Google Local 2
BenFisher PSA: GMB Not Showing Address Form on Verification - BUG Google My Business & Google Maps 3
Kevin Marshall Thoughts On Wix and GMB Announcement Websites, Software, and Security 2
Rich Owings GMB products with UTM tracking not showing in GSC Help & Support for Google Local 1
Vincent_Bakker Can't control GMB because primary owner died Google My Business & Google Maps 5
S 2 GMB Suspended for Two Different Owners Multi-Location Issues 4
J Reporting unethical GMB practices Google My Business & Google Maps 2
hajnasiewicz GMB repeatedly changing Health & Safety and Service Options Local Content 6
andykuiper GMB Rankings tanked... Help & Support for Google Local 13
J GMB Showing County Instead of City Google My Business & Google Maps 4
Matt Chauhan Opinion on entering service areas within the GMB dashboard for Brick and Mortar Businesses NAP, Categories, Dashboard Data 2
nathangdavidson Does anyone know if there's a GMB Category for vaccination centre? Google My Business & Google Maps 8
F GMB ranking timeframe after building backlinks Local Search 1
Scott Rawlins GMB Listing in Greece Google My Business & Google Maps 4
RobertCarnitas GMB Spam for 'Located In' business - Does it affect the GMB listing for the business that is located inside it? Spam on Google 3
hajnasiewicz GMB Postcard Delays in Verification All Things Google My Business [PRIVATE] (LocalU) 4

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom