More threads by RichLamendola

RichLamendola

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Joined
Jan 20, 2024
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Hi,

So we have not had great luck the past day trying to upload videos to clients' GMB pages. We've followed the instructions:

Make sure your videos meet the following requirements:
  • Duration: Up to 30 seconds long
  • File size: Up to 75 MB
  • Resolution: 720p or higher
For whatever reason, they won't show. And the content is nothing controversial -- pictures of kitches, livingroooms, bathrooms -- all original, owned photography from an interior design client.

Any idea what the problem could be?
 
By "they won't show" - do you mean it will not upload? If so, you need to contact support and ask them for help due to a technical issue Sign in - Google Accounts

If there is another way to verify offered, like text or email, do that instead.
 
No - this is just a simple tour video -- nothing about getting verified. It's like 7 still photos, put into a video and we wanted to add to a clients GMB via the Add Photos button/option.
 
Ahhh I see. Is the video not being approved, or is it approved and just not showing on the Knowledge Panel?
 

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