GMB Virtual care link auto updates to wrong URL

[Igor]

We've got a weird thing happening with a client. They have a number of verified GMBs for their physical offices in a few states. For some reason, their virtual care links are automatically being adjusted by Google to the wrong state URL.

This seems like a problematic algo-based glitch. Are there any resources for contacting the elusive GMB support to address this?

Thanks in advance for any and all help.

 

[Colan Nielsen]

Hi Igor,

The only options for GMB support right now is the general contact form and the GMB Help Forum.

 

[mblumenthal]

I have been working on a similar problem and have raised with Google. If you would post in the forum and let me know the link, I will add it to the current discussion I am having. Thanks!

 

[Igor]

This issue has been resolved by itself. Support was asking me to provide a video recording of the problem - by that time, however, things started working fine.

 

[Colan Nielsen]

Thanks for the update Igor. Glad to hear it was resolved!

 

[Peter Hill]

Hi, this has continued happening with me. The COVID-19 info URLs and the Virtual Care URLs get changed for a handful of locations, no matter how many times I change it back. So annoying!

Has anyone had success getting it to work or is it just a matter of doing it over again until it sticks?