More threads by HikingMike

HikingMike

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It seems like Google is fine with UPS Store and PO Box style listings, in contradiction to their policy. I'd be interested to hear what you have heard about this kind of thing lately, from Google or product experts. I'm just coming back to look at this again.

I recently made several attempts to mark a listing as "doesn't exist".

The first listing I edited had the address of a UPS Store. I did this with two different Google accounts, both with good edit history and are Local Guides. I added photos both times showing the UPS Store signage, address number, and the whole building. The change was immediately "not accepted".

I made another attempt for another listing, this time it wasn't a UPS Store but a completely different business. All signage was for the different business. It was in a different place so I used Street View imagery. Same result here - not accepted.

So I don't really know what else I could do in those edits to make it clear. I have also used the Business Redressal Form a bunch of times in the past with no luck.
Capture01b - changes denied.PNG

Capture03b - changes denied.jpg Capture02 - changes denied.PNG
It's possible that Google Ads have something to do with this. They are running ads and perhaps Google immediately rejects any edits, or at least "doesn't exist" edits, for listings associated with ads.

The businesses in this industry have very few real locations - just one or single digits, but provide service to people all over. So it's not so much "spam" to have these listings as it is a tremendous competitive advantage. It makes them appear far more often and prominently in search and maps with potentially many listings in every metro area. If I looked and counted, I would probably find they have hundreds of false listings like these. Do you know a way to show all listings when zoomed out on the map? It definitely limits the number when zoomed out, as I see more appear when I zoom in.

They presumably get more business from that huge visibility, and Google gets more money from the ads. The people that lose out are the ones that play by the rules.

Can anyone confirm if they run ads, does that mean they have some impunity with the rules for listings?
 
Solution
@HikingMike, you should be able to get Google to take down any profiles that are based at a PO Box in a UPS store.

I recommend that you try the redressal form again. If it doesn't work, try a second time.

If that doesn't work, create a post in the community forum and include the two case IDs from your redressals and your proof.

A short, compelling description of the situation should convince a Product Expert to escalate the case and that is, IMO, your best shot at having the listing removed.
Hi!

My edit was accepted after 17 days lol - the listing should no longer appear, check it on your end :)
1734701128285.png

Holy smokes, the UPS Store listing is gone! That's wonderful. One egregious violation of Google's guidelines down. ✅

What did you do... just "suggest an edit" in Google Maps? And it wasn't immediately denied for you?

I'll have to check back to see if it reappears. And there are hundreds or maybe thousands more listings to worry about. But that's a really nice bit of hope. Huge thanks @petercanthropus !
 
Holy smokes, the UPS Store listing is gone! That's wonderful. One egregious violation of Google's guidelines down. ✅

What did you do... just "suggest an edit" in Google Maps? And it wasn't immediately denied for you?

I'll have to check back to see if it reappears. And there are hundreds or maybe thousands more listings to worry about. But that's a really nice bit of hope. Huge thanks @petercanthropus !

Yes, I have suggested that the business does not exist there as a Local Guide. However, your thread in the community has probably helped. My edits are usually not immediately approved.

Glad to have contributed!
 
Yes, I have suggested that the business does not exist there as a Local Guide. However, your thread in the community has probably helped. My edits are usually not immediately approved.

Glad to have contributed!

Welllll guess what, the listing is back. And it has a bunch of new reviews... imagine that.

I checked for the first time today after getting back from a trip. I think the listing had to be gone at least a week or two.

2 URLs that I had saved for it no longer work (one a share link at https://maps.app.goo.gl, and one a google.com/maps/place// link). But it does have old reviews, some 1-2 months old somehow. 7 of the reviews have a "NEW" label on them, going back to 3 weeks ago.

The 14 reviews show the following ages:
  • 1 reviews is 2 days ago
  • 1 review is 1 week ago
  • 3 reviews from 2 weeks ago
  • 2 reviews from 3 weeks ago
  • 1 review from 4 weeks ago
  • 4 reviews from 1 month ago
  • 2 reviews from 2 months ago
If it was offline for a week or two, then I don't know how it gets those recent reviews in all those time frames.

The most recent reviewer from 2 days ago is Samuel Manurung. That user has 3 other reviews-
  • Tattoo removal in Australia (also 2 days ago)
  • Cafe in Indonesia (5 years ago, only a rating, no text)
  • Cafe in Indonesia (6 years ago, original in Indonesian)
I looked at the other recent reviewers and let's just say I'm skeptical. There is one from a person named "fgnm,kjhgf jhgff". There is one that has one other review, that one in Iran in Persian language. There's one that has one other review, in London. There's one that has one other review, in Morocco in French. One is from a user "이태건", which appears to be Korean. Another reviewing user is "Hưng Nguyễn". One is named "MAGAZINE officials". There's one review from a user that has 2 other reviews, both in India. For a company that has hundreds of listings in every metro area, they sure draw in an oddly high percentage of international customers to just the one UPS Store listing in the middle of the US. :rolleyes:

I really need a much bigger eyeroll emoji there.

Is there any way to identify and combat fake reviews? Because that would probably reveal a lot here.

EDIT: forgot to include a link - SALVAGEDATA Recovery Services · 6696 Center Grove Rd #299, Edwardsville, IL 62025
 
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