JoyHawkins

Administrator
Administrator
LocalU Faculty
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Jul 18, 2012
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3,718
Google My Business is now on Twitter! Before you get confused, I'll explain. You used to be able to tweet to @GoogleSmallBiz for GMB issues, and technically you still can, but the @GoogleMyBiz account is brand new and will be tweeting out features and updates about GMB things specifically. The @GoogleSmallBiz handle deals with more generic advice for small businesses.

Read the full details at the GMB forum.
 

Scott Rawlins

Moderator
Joined
Nov 14, 2012
Messages
1,087
re: Google My Business is Now on Twitter & Facebook!

Glad to hear they're on FB too since that's where I spend most of my social time. Since I've never used it on Twitter (and now will use it a lot on FB), I have some pretty dumb questions.

Do they deal with all issues related to GMB?
Do you IM them or post on their wall?
What's average response and turn around time for simple corrections?

And it's not even Monday :p
 

Linda Buquet

Moderator
Joined
Jun 28, 2012
Messages
13,313
Thanks so much for keeping everyone informed Joy!
I just changed title to add FB, now that it's ready too.
 

mborgelt

Member
Joined
Jul 22, 2012
Messages
474
Great find. I always thought it was odd that they didn't have support via other social platforms. Especially since the percent of people who aren't active on Twitter (or on the platform at all) is still pretty sizeable.
 

dlredd

Member
Joined
Dec 10, 2014
Messages
17
Oh hey, another avenue for terrible support! Wooo!
Haha, I hope this will help get some of the smaller issues taken care of more quickly. Having to call or email and wait days for anything to get done makes everything really difficult. Thanks for the post, Joy!
 

JoyHawkins

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LocalU Faculty
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Jul 18, 2012
Messages
3,718
The social media support team is in California and my experience with Twitter in the last few months has been fantastic. It's incomparable to phone support which is run out of India.

I recommend everyone switch to Twitter/Facebook instead of phone support. It's 100x better. I haven't called GMB in over 6 months for anything.
 

DanLeibson

LocalU Faculty
Joined
May 17, 2013
Messages
227
The jury is still out on how well they can handle multi-location issues. They may be way better then India, but that support should be an embarrassment to $GOOG.

We are working with them on something right now that if it works will convince me that it is possible to get great support for complicated multi-location problems.
 
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