JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Top Poster Of Month
Joined
Jul 18, 2012
Messages
4,034
Solutions
8
Reaction score
3,424
Google My Business is now on Twitter! Before you get confused, I'll explain. You used to be able to tweet to @GoogleSmallBiz for GMB issues, and technically you still can, but the @GoogleMyBiz account is brand new and will be tweeting out features and updates about GMB things specifically. The @GoogleSmallBiz handle deals with more generic advice for small businesses.

Read the full details at the GMB forum.
 

Scott Rawlins

Moderator
Joined
Nov 14, 2012
Messages
1,098
Solutions
1
Reaction score
386
re: Google My Business is Now on Twitter & Facebook!

Glad to hear they're on FB too since that's where I spend most of my social time. Since I've never used it on Twitter (and now will use it a lot on FB), I have some pretty dumb questions.

Do they deal with all issues related to GMB?
Do you IM them or post on their wall?
What's average response and turn around time for simple corrections?

And it's not even Monday :p
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Top Poster Of Month
Joined
Jul 18, 2012
Messages
4,034
Solutions
8
Reaction score
3,424
re: Google My Business is Now on Twitter & Facebook!

Do they deal with all issues related to GMB? Yes, I would assume so
Do you IM them or post on their wall? Either/Or
What's average response and turn around time for simple corrections? I would anticipate 24-hours but that's my guess.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Thanks so much for keeping everyone informed Joy!
I just changed title to add FB, now that it's ready too.
 

mborgelt

Member
Joined
Jul 22, 2012
Messages
479
Reaction score
155
Great find. I always thought it was odd that they didn't have support via other social platforms. Especially since the percent of people who aren't active on Twitter (or on the platform at all) is still pretty sizeable.
 

dlredd

Member
Joined
Dec 10, 2014
Messages
17
Reaction score
2
Oh hey, another avenue for terrible support! Wooo!
Haha, I hope this will help get some of the smaller issues taken care of more quickly. Having to call or email and wait days for anything to get done makes everything really difficult. Thanks for the post, Joy!
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Top Poster Of Month
Joined
Jul 18, 2012
Messages
4,034
Solutions
8
Reaction score
3,424
The social media support team is in California and my experience with Twitter in the last few months has been fantastic. It's incomparable to phone support which is run out of India.

I recommend everyone switch to Twitter/Facebook instead of phone support. It's 100x better. I haven't called GMB in over 6 months for anything.
 

DanLeibson

LocalU Faculty
Joined
May 17, 2013
Messages
229
Reaction score
142
The jury is still out on how well they can handle multi-location issues. They may be way better then India, but that support should be an embarrassment to $GOOG.

We are working with them on something right now that if it works will convince me that it is possible to get great support for complicated multi-location problems.
 
Last edited:
Similar threads
Thread starter Title Forum Replies Date
Mary Banned: Google My Business Support via Twitter - Tweet #ghelp Recycle Bin 0
Linda Buquet New! Google My Business Support via Twitter - Tweet #ghelp Google My Business & Google Maps 13
Jac Google My business Photos - Uploaded but not reflecting on contribution page Google My Business & Google Maps 1
AndySimpson Google My Business Opening Date - What Date Should You Use? Google My Business & Google Maps 2
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 2
C Fake google reviews on google my business Contact Us Messages 2
U Google showing location of Service Area Business Service Area Businesses 2
Lluc Google launches Years in Business in Search Google My Business & Google Maps 3
NickB-Tampa How can I unsync Google My Business from my Bing Places listings? Google My Business & Google Maps 4
F Turkish post: Google My Business local seo Recycle Bin 0
D Google Maps, Years in Business Google My Business & Google Maps 4
F Google My Business local seo Google Local 101 3
M Can I Use Google Voice for Google My Business Phone Number? Google My Business & Google Maps 2
A Google My Business Provider Program API Access İssues Recycle Bin 0
W Accepted Health Insurance Feature on Google My Business Google News: Important Changes & Features 14
Colan Nielsen NEW Google My Business is Testing "Services" Justifications Google News: Important Changes & Features 6
ryannbull Is there a bank of definitions for Google My Business Categories? NAP, Categories, Dashboard Data 3
ryannbull We have added a question to our client's Google My Business Q&A section and it keeps disappearing. Is anyone else experiencing this problem? Help & Support for Google Local 4
Koray Tuğberk GÜBÜR Review Schema Mark up and Google My Business Reviews Local Search 4
B Google My Business Product Photo Errors Google My Business & Google Maps 3
Brian Barwig New Google My Business Messaging Options Google My Business & Google Maps 1
whitespark Everything You Need to Know About Google My Business Posts Google My Business & Google Maps 3
JoyHawkins Are Local Services Ads Stealing Clicks from Google My Business? A Case Study of 110 Listings Paid Search and Local Service Ads 0
M Google My Business has been 5 months, no verification code has been received Help & Support for Google Local 3
Caroline S 1 Service Area Business, 10 Listings, Several Redressals Reported, No Action From Google - Help! Help & Support for Google Local 7
Brian Barwig Overview of New Google My Business Messaging Options Google My Business & Google Maps 0
Professor M Google My Business Messaging and Metrics are getting a boost Google My Business & Google Maps 13
Professor M Google Maps and Google My Business Big Changes - Google Maps Local News Feed Google My Business & Google Maps 26
Claire Carlile New Google My Business Dashboard Google My Business & Google Maps 1
JoyHawkins Search Console vs Google My Business (GMB) Insights: A Large Case Study Google My Business & Google Maps 4
BenFisher Google My Business Adding Reinstatement Request Google My Business & Google Maps 0
abbiebeltran Amway or Avon - Best Practice Google My Business Service Area Businesses 3
Lanerizz Help For Pending Google My Business Listing Google My Business & Google Maps 4
Colan Nielsen Top 10 Changes That Impacted Google My Business in 2020 Google My Business & Google Maps 1
jpayne7 Google Favoring Rich Snippets for Job Postings over Local Business Listings? Google Local 101 4
JoyHawkins Hijacked Google My Business Listings On The Rise Google My Business & Google Maps 4
ErinJones Google My Business Category Changes by Month Google My Business & Google Maps 0
Colan Nielsen Top 10 Changes That Impacted Google My Business in 2020 Google My Business & Google Maps 0
Niki Wrong facebook link on Google business listing Help & Support for Google Local 2
J Google My Business Won't Save Category Google My Business & Google Maps 1
djbaxter 4 Google My Business Fields That Impact Ranking (and 3 That Don't) Google My Business & Google Maps 16
NickB-Tampa URL is updated in Google My Business but doesn't show up correctly in maps or on Bright Local Local Search 2
F How to verify my google my business? Help & Support for Google Local 2
Colan Nielsen NEW October 2020 Google My Business Insights Update Google My Business & Google Maps 0
k.ivanova Google My Business & Google Maps forum threads being deleted Google My Business & Google Maps 11
Steve Wiideman Does anyone have a Google My Business claiming best practice guide? Google My Business & Google Maps 3
raellovepie Question about Article: Your Google My Business Profile Image – The Most Important Image? Google My Business & Google Maps 2
A Our Google My Business got disabled for unknown reasons. Here is my page, any suggestions? (photo included) Google My Business & Google Maps 4
jimmydoubleu Google business not listed/found on Search/Map after merge Google Duplicates & Merges 6
STM Google My Business Duplicate Listing Removal and Dashboard Issue Google My Business & Google Maps 6

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom