Brodie Clark

Member
Joined
Dec 13, 2018
Messages
11
Reaction score
9
I originally posted this on Twitter, but figured I'd add here too.

Looks like Google My Business is now showing an email address field on listings (at least for this one that I manage). Have never seen an email address displayed in the Local Panel like this. This hasn't been set in the backend either – there's no 'email' field in the GMB Dashboard. In this case, it's been extracted from a partner site.

3989


Note: it is quite common for G to show 3rd party info in their Knowledge Panels. It's more so the fact that they have added an 'email address' section along with the physical address, opening hours and phone number.

The workaround has always been to add the clients email address using the 'description' field which is accessible in the GMB Dashboard. This is obviously not an ideal scenario, as I imagine not many people read the descriptions – which are hidden at the very bottom of the LP.

Have you seen this before?
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,734
Solutions
4
Reaction score
1,875
Hi @Brodie Clark I'm seeing an increased number of these sightings over the last month. Google seems to have tweaked it's scraper that pulls information into the KP.

If you hit the "feedback" link in the KP it should give you the option to edit the email address or remove it.
 

Brodie Clark

Member
Joined
Dec 13, 2018
Messages
11
Reaction score
9
Interesting! Just tried that and it doesn't seems to be editable for me:

3995


Most likely just a limited test currently.
 

AndySimpson

Local Search Expert
Joined
Apr 6, 2016
Messages
221
Reaction score
259
I wonder if this was pulled from local schema on the site? 🧐
 
Similar threads
Thread starter Title Forum Replies Date
U Google showing location of Service Area Business Service Area Businesses 2
NickB-Tampa URL is updated in Google My Business but doesn't show up correctly in maps or on Bright Local Local Search 2
jimmydoubleu Verified Google My Business not showing up in Knowledge Panel/Maps Moving or Name Changes 3
J Google Business not showing up in search. Business not suspended and is verified Google My Business & Google Maps 5
D How do I get a Google My Business listing to show up in nearby areas? Local Content 1
K Map Pin Does Not Show When Business Owner Googles Their Address Google My Business & Google Maps 1
DigitalMarketer LLC & Google My Business Listing Showing Ownership Google My Business & Google Maps 1
mattrigg Branded Paid Search - Impacts Google My Business from showing Paid Search and Local Service Ads 6
L Why is Google showing different categories for this business in the same search/view? NAP, Categories, Dashboard Data 3
Cordell Crowley Google Showing "Businesses You Manage" in search results? Google My Business & Google Maps 1
Cordell Crowley Getting two side-by-side businesses of the same type to show up on Google Maps Google My Business & Google Maps 4
Z Solved: Multi-Location Business, Google Maps only shows one location instead of two Multi-Location Issues 10
Dan Foland Google Maps Showing Business Logo? Google News: Important Changes & Features 11
Linda Buquet Google Will Soon Show Type of Business (Category) Right in Map View Google My Business & Google Maps 1
M Dashboard shows my business as unverified but verified in google plus? NAP, Categories, Dashboard Data 3
M Dashboard shows my business as unverified but verified in google plus? NAP, Categories, Dashboard Data 3
Linda Buquet Pros Discuss: How to Get Google My Business to show your Preferred Image Google My Business & Google Maps 2
FriarTuck00 Service Area Business Not Showing on Google Maps Google My Business & Google Maps 3
A How do I get ZocDoc reviews to show up on Google My Business page? Local Reviews 8
T Google Maps not showing my verified business with my g+ page. Why? Google My Business & Google Maps 5
R Not showing on google map when searching for business category Help & Support for Google Local 3
B Business Claimed in Old Google Places Dash--Shows Up Unclaimed in New Google Places Google My Business & Google Maps 2
J Google + Local Address for Service Area Business Showing up Incorrect Service Area Businesses 1
J Google + Local Address for Service Area Business Showing up Incorrect Service Area Businesses 1
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 2
C Fake google reviews on google my business Contact Us Messages 2
Lluc Google launches Years in Business in Search Google My Business & Google Maps 3
NickB-Tampa How can I unsync Google My Business from my Bing Places listings? Google My Business & Google Maps 4
F Turkish post: Google My Business local seo Recycle Bin 0
D Google Maps, Years in Business Google My Business & Google Maps 4
F Google My Business local seo Google Local 101 3
M Can I Use Google Voice for Google My Business Phone Number? Google My Business & Google Maps 2
A Google My Business Provider Program API Access İssues Recycle Bin 0
W Accepted Health Insurance Feature on Google My Business Google News: Important Changes & Features 14
Colan Nielsen NEW Google My Business is Testing "Services" Justifications Google News: Important Changes & Features 6
ryannbull Is there a bank of definitions for Google My Business Categories? NAP, Categories, Dashboard Data 3
ryannbull We have added a question to our client's Google My Business Q&A section and it keeps disappearing. Is anyone else experiencing this problem? Help & Support for Google Local 4
Koray Tuğberk GÜBÜR Review Schema Mark up and Google My Business Reviews Local Search 4
B Google My Business Product Photo Errors Google My Business & Google Maps 3
Brian Barwig New Google My Business Messaging Options Google My Business & Google Maps 1
whitespark Everything You Need to Know About Google My Business Posts Google My Business & Google Maps 3
JoyHawkins Are Local Services Ads Stealing Clicks from Google My Business? A Case Study of 110 Listings Paid Search and Local Service Ads 0
M Google My Business has been 5 months, no verification code has been received Help & Support for Google Local 3
Caroline S 1 Service Area Business, 10 Listings, Several Redressals Reported, No Action From Google - Help! Help & Support for Google Local 7
Brian Barwig Overview of New Google My Business Messaging Options Google My Business & Google Maps 0
Professor M Google My Business Messaging and Metrics are getting a boost Google My Business & Google Maps 13
Professor M Google Maps and Google My Business Big Changes - Google Maps Local News Feed Google My Business & Google Maps 26
Claire Carlile New Google My Business Dashboard Google My Business & Google Maps 1
JoyHawkins Search Console vs Google My Business (GMB) Insights: A Large Case Study Google My Business & Google Maps 4
BenFisher Google My Business Adding Reinstatement Request Google My Business & Google Maps 0

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Newest Posts

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom